Business Banking Manager, NSW

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

 

Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one.

About the Role

As a Business Banking Manager, you will play a key role in retaining and growing an existing SME customer portfolio, which involves delivering tailored, whole-of-customer solutions that meet the evolving needs of each business. You will engage with customers through a range of channels, including phone, video, email, and digital platforms, ensuring consistent and meaningful interactions. A core part of your role will be supporting existing customers with their business banking needs by providing timely, proactive, and high-quality service. Your focus will be on delivering strong customer outcomes, identifying opportunities to deepen relationships, and ensuring every customer receives reliable and consistent support whenever they need it.
 

Role Type: Permanent
Role Location: 242 Pitt Street, Sydney NSW 2000 - flexible with location in NSW/ACT
Work Hours: Full-time 40hrs/week

What will your day look like?

As a Business Manager, you will be accountable for:

• Participating in high volume inbound and structured leads-based outbound calling 
• Providing high quality customer service to a wide and diverse range of customers in a team-based managed portfolio 
• The retention and growth of existing customers 
• Understanding customer ambitions and help them realise their business growth and development goals. 
• Contributing to a high performing team culture and environment based on high collaboration and rapid customer solutioning. 
• Meeting assigned performance targets across the balanced scorecard. 
• Management of a team-based customer portfolio
• Effective collaboration with stakeholders, Lighthouse & supporting teams 
• Maintaining deep knowledge of the ANZ product suite to ensure customers are recommended appropriate solutions.

What will you bring?

To be successful in this role, you will ideally have skills, knowledge and experience in the following:

• Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes
• Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver. The goal is to balance change initiatives and business-as-usual while optimising return on investment.
• Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs. 
• Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge.
• Data Analysis: Collecting, profiling and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions. 

 

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

 

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

 

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

 

At ANZ,