Water Service Technician Senior

Date Opened: Monday, February 24, 2025 12:00 AM

Close Date: Sunday, March 09, 2025 12:00 AM

Department: Charlotte Water Department

Salary: $23.00 - $31.40 Commensurate with Experience

SUMMARY

Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.

SALARY:

$47,480.00 $52,253.00 Commensurate with Experience​

JOB SUMMARY

This position serves as the first responder to water leaks in the distribution system. Work involves investigating water leaks in the street, in the customer's yard, at the curb, and at the meter; repairing small leaks; replacing meter washers, meter wheels, and meter box lids; taking photos as needed; 'utilizing mobile equipment and peripheral devices for communication and recording of information; and making decisions concerning field conditions. This position interacts with customers; researches high bill issues checking meters for possible cause; conducting pressure checks; and communicates with customers on findings and potential resolutions.

ESSENTIAL JOB FUNCTIONS:

• Receives and completes assigned service work orders, while accurately recording the water meter readings.
• Conducts pre-trip truck checks.
• Enters pertinent notes associated with the work performed and any notable conditions at each service address into a portable laptop.
• Submits notifications of inoperable or malfunctioning meters and/or metering equipment as required.
• Evaluates field conditions to determine if there is an irregularity or condition at the service address that would cause high consumption or unknown usage to occur; reports findings.
• Educates customer on the operational function of a water meter and how to determine the location of a leak
• Informs customer on the practices related to leaks and the responsibilities/limitations for service repairs on private property issues.
• Verifies and confirms meter and transmitter numbers match customer account.
• Inspects water meter connections for leaks; replaces material as needed to repair leak
• Determines if a leak is private or City responsibility; if determined to be City leak, replaces washers or replaces meter wheel or repairs leak on tail piece inside the meter box; and if determined to be priority or emergency, takes pictures and attaches to service order.
• Flushes fire hydrants for water quality.
• Performs meter box maintenance by cleaning out dirt and debris; ensures box lid fits correctly.
• Investigates customer complaints regarding leaks; makes repairs as necessary; and escalates matter if additional work is required.

• Performs preventative maintenance and daily inspections of vehicle and field computer equipment for proper function; reports malfunctions or deficiencies.
• Communicates to external customers by telephone and door tag on identified issues and repairs performed.
• Performs other related job duties as assigned.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High school diploma or GED from an accredited school.
• One (1) years of related work experience; preferably supplemented with customer service and water utility operations experience.

Licenses, Certifications or Registrations:

• Requires valid driver's license along with an acceptable driving record.

Knowledge, Skills and Abilities:

• Knowledge of identifying and repairing leaks.