Logistics KAM (Key Account Management) Group Lead (EM6925)

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its business with Business Process Outsourcing. To learn more about Samsung SDS Logistics, please visit www.CelloLogistics.com

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

Logistics KAM (Key Account Management) Group Lead will be to engage with clients to manage our solutions and services, drive business development activities including developing and managing project partner programs for resellers, and assist with implementing programs for other business partners to find new business opportunities.      

To learn more about Samsung SDS America, Inc. please visit www.samsungsds.com/en/logistics/logistics.html

Responsibilities:

• Manage key account customer as a head of KAM Group lead
• Provides support to warehouse management by implementing short range plans and identifying goals and objectives to meet the plant's mission, and strategic plans
• Manages various functions related to Inbound/Outbound, air/ocean transportation, local distribution, drayage, logistics and warehouse management
• Review current or future trends that could indicate a possible gap in warehouse operations and make recommendation(s) for branch managers based on research data.
• Increase the overall productivity of the warehouses by budgeting effectively, eliminating inefficiencies and capturing growth opportunities and by implementing relevant employee training,
• Communicate directly with the customer regarding special projects, weekly shipping rhythms and inbound receiving, with a focus on model types with low inventory that could impact overall outbound processing.
• Conducts daily status meetings with branch leaders to review  location warehouse performance and to develop action plans to ensure productivity targets are met
• Report and conduct thorough investigations for any service failures, accidents misconducts, security issues or claims to the concerned Dept. for immediate support and/or response.

• Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Analyze  and keep improving productivity of warehouses and employees in the warehouse
• Identify new business opportunities and create target customers in freight forwarding and/or logistics related industries
• Leverage all channels (external and internal partners) to generate sales pipeline and enhance sales opportunities in both new and existing accounts
• Promote all company products and services for imports and exports to increase sales
• Meet and exceed sales goals and targets

• Monitor the operation status of the entire business to increase the level of operation, and secure profit and loss to ensure business continuity
• Maintain strong relationships with all clients through efficient communication, work processes and services, including responding to customers’ questions about products, prices, services and credit terms

Requirements

• Bachelor’s Degree or higher required in a business-related field
• 13+ years of experience in international freight forwarding, Warehouse operations with Supply Chain Knowledge and/or relevant logistics sales experience required
• Possess a thorough understanding of the domestic and international transportation industry (trucking, rail, air and ocean modes)
• Ability to build trustworthy relationships with customers at all levels (C Level, Managers, Staff)
• Excellent presentation, communication, and organizational skills
• Excellent problem-solving skills
• Team Player
• Proficiency with Microsoft Office applications: PowerPoint, Excel, Word, Outlook
• Korean Bilingual Preferred to communicate with customers
• Ability travel up to 30% U.S.

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness progr