Senior Product Designer - Enterprise Real Time Processing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. 

The U.S. Consumer and Digital Technology (USCDT) team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

As a part of our technology team, you will collaborate to bring groundbreaking real-time processing ideas to life. Those solutions power the digital systems, services, products, and platforms upon which millions of customers around the world depend. If you love to imagine, build, and manage solutions that empower customers and redefine what is possible, we’ll support you with an open environment and learning culture.

Focus:

We seek a Senior Product Designer for our foundational real-time processing technologies. The candidate must possess a rare combination of creativity and structure. The candidate must be an excellent communicator, facilitator of feedback conversations, and passionate about enabling the best user experience.

The candidate should:

• Be a problem solver and innovator.
• Thrive in a fast-paced environment.
• Enjoy collaborating, negotiating, and building consensus.
• Champion for customers.
• Coordinate processes, people, and work.
• Communicate complex concepts in a manner that others can understand such as storytelling.

Organizational Context:

This role will report to an engineering director and be part of a multi-discipline engineering team. The team is responsible for building, owning, and maintaining the real-time processing technologies. The role will provide the glue that binds platform users, engineers, product managers, and leaders together.

Responsibilities:

Leadership

• Mentor engineers to focus on delivering business value through functionality for platform users.
• Build and conduct presentations to various partners and various levels regarding the platform.
• Help drive the strategy for positioning of the platform and marketing its capabilities.

Creative

• Shape storytelling and marketing to represent the platform
• Create artwork and animation for presentations, the web site, etc.

Customer Service

• Engage with customers and prospec