M&M'S Disney Springs - Guest Experience Supervisor

Job Description:

The role of the Guest Experience Supervisor is to provide an unforgettable experience for our Guests both through personal interactions and directing, coaching, and teaching our associates to provide an incredible experience. They will collaborate with store management on all things brand awareness to drive business objectives. Primary role to is to be the Manager on duty. 

 
What are we looking for? 

• Previous retail supervisory experience preferred. 

• Excellent communication and interpersonal skills. 

• Ability to thrive in a fast-paced, dynamic retail environment. 

• A strong focus on delivering outstanding customer service. 

• Flexibility to work weekends and holidays, as needed. 

Key Responsibilities: 

• Role models the behaviors of an effective Manager on Duty to ensure the achievement of all sales objectives and goals. 

• Contributes to business metrics; celebrates success and makes suggestions for improvement when necessary 

• Coaches and provides feedback to associates in various positions and provides feedback to the Manager regarding associate performance 

• Trains and educates Associates on new product knowledge, selling strategies and new merchandise presentation techniques  

• Ensures all areas of the store are neat clean, organized, operational and safe 

• Demonstrates confidence and focus during periods of high volume or unexpected events to keep store operating to standard and to set a positive example for the store team 
   

Be part of a vibrant team dedicated to delivering an unforgettable shopping experience. Apply now to take the next step in your retail management career! We offer: 

• Competitive wages! Benefits start DAY ONE: Medical, 401K, and paid time off  

• Tuition Reimbursement Program 

• Mental Health benefits 8 FREE face-to-face counseling visits per issue per calendar year 

• Flexible Schedules 

• Corporate/Store Discounts  

• Career Opportunities within the store and in Mars Inc (https://careers.mars.com/) 

• Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.  

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. 

• Best-in-class learning and