Assistant to the Audiology Department

Description

Are you a problem solver at heart? Do you have excellent organization and customer service skills? Can you multi-task in a busy environment? If so, Albany ENT & Allergy Services is looking for you!

The Assistant to the Audiology Department is a customer service expert and professional communicator, responsible for managing the administrative and clerical tasks related to the successful operation of the clinical operations, and completing tasks as assigned by the Audiology Business Manager.

Selected candidate will start in early 2025. 

DUTIES & RESPONSIBILITIES:

• Contacts patients via the patient portal, telephone, and in-person communication with professionalism and respect.
• Assists patients with concerns or feedback, directing patients to the Patient Feedback Form or supervisor as appropriate.
• Schedules appointments for hearing aid repairs and troubleshooting with either the Audiologist or Hearing Instrument Specialist, as appropriate.
• Contacts and responds appropriately to hearing aid vendors and third-party vendors on behalf of patients and clinical staff, via telephone, email, or web-based vendor portals, in compliance with HIPAA regulations.
• Ensures accuracy of documentation for outbound parcels.
• Packages outbound items to be shipped and unpackages inbound items as received.
• Updates medical records, as appropriate, for devices assigned to a patient.
• Documents receipt of inventory and stock, as appropriate, for devices and supplies not assigned to a patient.
• Completes inventory reviews daily according to the inventory schedule provided by the supervisor.
• Anticipates stock requirements and clinical needs to ensure appropriate stock and inventory.
• Enters charges and collects payments, as appropriate (e.g., repairs, loss and damage replacements, supplies, shipping costs, etc.).
• Documents all patient encounters and communications in the medical record.

Requirements

• Associates degree or 60 credit-hours required; Associates degree with a focus on Computer Science, Information Technology, Human Resources, Communications, or Business Administration preferred. 
• 2-3 years of experience in a in a customer service environment (i.e. healthcare, retail, food service, etc.). 
• Current New York State Hearing Aid Dispensing License preferred. 
• Proficient computer skills including ability to master the clinic’s practice management software (i.e. NextGen, Counselear, NOAH, vendor portals).
• Excellent written and verbal communication skills required as well as interpersonal skills with patients, staff, and other healthcare professionals.
• Consistent professional conduct, meticulous attention to detail, strong organizational and critical thinking skills and a positive attitude are essential. 
• Life-long learner with the desire to grow in this position.