US Mobility Senior Analyst

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

As a member of the US Mobility team, you’ll work with a fast-paced technology team where you’ll make a meaningful difference for the US mobile device users including corporate owned devices and BYOD devices.

As a Senior Mobility Analyst, you’ll foster key relationships with users, understand their mobile needs, provide informative and tailored service, and recommend solutions that will enable their ability to work anywhere. Additionally you will engage or lead key Mobility projects interfacing with Enterprise Mobility teams, track required documentation and reviews of Mobility administrative oversight to the US program and put together rollout and support plans including communications. You’re flexible to work CIBC support hours, typically 8-5pm CT but may include evenings and weekends with advance notice. To help deliver a great user experience, you’re flexible to work at multiple locations within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you will succeed:

• User engagement – Meet with users to understand and guide on Mobility issues, advise them on solutions, and provide support information for future needs. Use your knowledge of other end user support functions to help direct them to the right resources.

• Relationship building - Engage in onsite key LOB office hours and team engagements to define and refine US Mobility support. Grow your network, deepen existing relationships, and collaborate with others to ensure users are connected to the right support resources and aligned with end user support success.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing users to the features and functions of Mobility offerings, ensure users remain complaint with security and CIBC device requirements.

Who you are

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision-making.

• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partn