ServiceNow CMDB Technical Architect

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As the ServiceNow CMDB Technical Architect, you will define and govern CMDB architecture while integrating ServiceNow with enterprise infrastructure and monitoring ecosystems. You will partner closely with the ServiceNow Project Lead and enterprise architecture teams to align business and technical objectives, ensuring scalable, best‑practice implementations aligned to ServiceNow’s Common Service Data Model (CSDM). This role blends platform expertise with technical architecture across AWS, observability platforms (Splunk, Dynatrace), identity management (Okta), incident management (PagerDuty), and databases (PostgreSQL). You will leverage AI automation (NowAssist) to optimize CMDB maintenance, reconciliation, and data quality.    Here’s what you need

• Knowledge of ITIL, ITSM, and IT architecture principles
• Exposure to ServiceNow Discovery, Service Mapping, Integration Hub, and/or NowAssist AI capabilities
• Experience with AWS services ex: CloudWatch, EC2, S3, Lambda, IAM, VPC
• Experience with observability platforms such as Splunk (querying, indexes, log analysis) and Dynatrace (APM, infrastructure monitoring)
• Experience with PagerDuty alerting workflows and escalation policies
• Experience with Okta identity models and integration patterns
• Strong data‑modeling expertise, including object relationships and data structures
• PostgreSQL experience including schema design, query optimization, and performance tuning
• Understanding of data governance frameworks and ability to implement technical controls for data integrity

Bonus points if you have:

• ServiceNow CMDB implementation and administration experience
• ServiceNow CMDB certification 
• ServiceNow CSA certification

Eligibility requirements

• US Citizen
• Ability to work a hybrid schedule on-site in Washington, DC

 

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

 

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:$78,600—$160,200 USD   What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to