Key Account Manager

Agile Lab is a company founded in 2014 with the mission to create value for its customers in data-intensive environments through customisable solutions that establish performance-driven processes, sustainable architectures and automated platforms based on data governance best practices.

Having delivered over 100 successful Elite Data Engineering initiatives, we have used this experience to create Witboost: a modular, technology-agnostic platform that enables modern organisations to discover, value and produce their data in both traditional environments and fully compliant Data Mesh architectures.

With a highly skilled team of over 300 engineers based in Europe, Agile Lab helps organisations with their data-driven transformation.

Take a look at our handbook to discover our core values and processes.

💼The opportunity:

We are looking for a Key Account Manager. In this role, you will own relationships with a portfolio of strategic enterprise clients, ensuring long-term value realisation, adoption of our solutions and commercial growth. You will act as the trusted advisor for your accounts, coordinating cross-functional teams across presales, delivery and post-sales to deliver exceptional outcomes and identify expansion opportunities.

💰RAL: 60k-80k + bonus

💻 Responsibilities:

• Account Strategy: Define and execute account plans that deliver business value, retention and revenue growth for each assigned client.

• Customer Relationship Management: Serve as the single point of contact for executive and senior stakeholders, building trust and aligning Agile Lab’s offerings with customer objectives.

• Cross-functional Coordination: Collaborate with Sales, Delivery, Product and Customer Success teams to ensure on-time, high-quality execution of projects and services.

• Commercial Expansion: Identify upsell, cross-sell and renewal opportunities; lead commercial negotiations and contract discussions in partnership with the sales team.

• Value Realisation & Reporting: Track and report on account KPIs, business outcomes and adoption metrics; communicate impact to both clients and internal stakeholders.

• Risk Management: Proactively identify risks to delivery or relationship health and coordinate mitigation plans to protect account satisfaction and revenue.

• Advocacy & Feedback: Capture customer feedback to influence product roadmap and service improvements; foster customer advocacy and case studies.

🛠️ Requirements:

• 5+ years of experience in key account management, customer success or strategic sales within IT, data or technology-driven environments.

• Proven track record of managing enterprise accounts and achieving retention and growth targets.

• Strong stakeholder management and executive presence, with the ability to influence at senior levels.

• Commercial acumen with experience in contract negotiation, forecasting and pipeline management.

• Familiarity with project delivery lifecycles and ability to coordinate technical and non-technical teams.

• Excellent organisational, problem-solving and communication skills.

• Full professional proficiency in both Italian and English.

• Willingness to travel to client sites when required.

🙌🏻 We offer:

• Full remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende;

• Real work life balance;

• Training monthly budget (time and money);

• A structured career path with clear expectations and salary for each level;

• Support of a buddy in the first week of work;

• A coach as a guide in choosing the most suitable experiences for your ambitions;

• Benefits and corporate welfare programs: company prizes and welcome pack with all the equipment you need to work;

• Agile Nomads Experience: opportunity to work for 2 weeks abroad;

• Referral bonus, if you bring people as talented as you;

• The opportunity to attend one conference per year;

• A company rated 4.8 out of 5 for employee satisfaction on Glassdoor and certified as a Great Place to Work

• Inclusive environment where you can be who you really are;

• Stimulating environment oriented to growth, both professional a