Digital Training & Content Development Manager

Digital Training & Content Development Manager

Company:

Jeppesen Sanderson Inc

Digital Services is currently looking for a Digital Training & Content Development Manager to join our team in Denver, Colorado or Seattle, Washington. This position will focus on supporting the Boeing Digital Services portfolio of products and services by leading a global team of Instructional Designers, Technical Writers, and Instructors who analyze, design, and develop effective and engaging training and documentation for both external customers and internal users on how to use our suite of software products and data production tools. This position will also be responsible for ensuring that our training environments are running optimally to meet the service demands of our customers.  

A successful candidate is someone who enjoys leading a global team from various cultures and has a passion for creating the best training experience for our end-user. You are a servant leader and are comfortable with leading potentially paradigm shifting change. You have a proven track record collaborating with customers, stakeholders and engagement partners to ensure specific user needs are met. You are adaptable and can manage multiple training and documentation programs and/or projects in a fast-paced Agile software development environment where you display your passion for solving problems while being resourceful. Quality is engrained in everything you develop and deliver. You take the initiative to get to know your customers and find new ways to effectively develop training & documentation solutions and services that exceed our customer’s expectations.

 
Position Responsibilities:

• Lead a global team of training and documentation professionals from various cultures in a fast-paced Agile software environment to create exceptional training and documentation solutions and services for our customers.
• Coaches, counsels, mentors, and provides growth opportunities to enhance employee performance and expand capabilities
• Proactively communicates with employees, peers, and stakeholders. Keeps others informed by communicating project status, conducting and participating in team meetings, providing presentations, and listening to employee concerns and suggestions. Communicates policies and directives to enhance employee awareness of expectations.
• Ability to accomplish results through individuals and teams who exercise significant latitude and independence in their assignments. Often heads a centralized functional activity, accountable for results, including costs, methods and staffing. Rarely performs the work of subordinates. Promotes a culture of continuous improvement that values open and honest communication.
• Collaborates closely with internal organizations (Software Development, Implementation, Support, Product Management) to develop high-quality training and documentation solutions for both internal and external customers.
• Balances multiple projects, including projects beyond normal scope, and works as an integral part of the Scaled Agile team.
• Ensures that content and delivery mechanisms meet end-user needs.
• Identifies and scopes new technologies and delivery platforms for Digital Content, such as AI and automated overlay
• Helps support paradigm changes in instructional Design
• Mentors new content developers (Instructional System Designers, Technical Writers, Instructors) with less experience in aspects of the job.
• Influences product team by educating on our processes and standard methodologies.
• Contributes to shared knowledge and industry best-practices across a larger team.
• Collaborates with cross-functional teams to determine content needs, and schedules. Meets all scheduled deliverables. Create a variety of types of content based on customer needs, priorities, and program schedules.
• Contribute to departmental best practices, including style guidelines, organization, configuration management, tools, and procedures.
• Collaborate with other types of content creators to create a comprehensive customer experience.

Basic Qualifications (Required Skills/Experience):         

• Five or more years experience managing global teams in technical writing, training, or related work experience or an equivalent combination of education and experience.
• Three or more years leading training and documentation programs/projects to create innovative knowledge and information solutions.
• Has a good understanding of Instructional Design methodologies, with an emphasis on those in an Agile software environment.
• Has a good understanding of developing content in a structured topic-based authoring environment.
• Experience developing training and documentation for sof