Cluster Learning Manager

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 

Job Description

This cluster role exists to serve the needs of the business, our guests and our team members and will be responsible to ensure that all team members are trained to be able to perform their roles safely and efficiently.  This role is responsible for managing the develop needs of the cluster/area and implement the necessary professional development strategy and trainings.  This role also ensures that all learning team members necessary at property level are guided and supported to deliver on key training deliverables so all our team members are inspired to behave and perform in accordance with the best standards of our brand and company. 

KEY DUTIES AND RESPONSIBILITIES 

Please note that this is not an exhaustive list of everything that needs to be done.  Minor Hotel team members always find new ways to look after the business, our guests, and our colleagues.   Within this, the key responsibilities for this role are: 

Training Strategy and Planning

• Identify the training needs of individual hotels and collective learning needs of the cluster.  
• Work with P&Cs and GMs to prepare annual learning plan and budget aligned to identified needs, corporate guidelines, business goals, and KPIs. 
• Plan for full utilization of current resources to answer learning needs. 
• Monitor and review effectiveness of Learning Needs Analysis and implementation of Learning & Development plans at the properties 
• Provide and drive key input/strategies for Learning & Development plans and activities for the properties 
• Develop property specific learning initiatives in a variety of methods (e.g. facilitated training, online, blended, etc.) to address learning needs at the property. 
• Plan and Coordinate need and schedule for Corporate Programs 
• Coordinate and track all training being carried out in the cluster on an ongoing basis. 

Drive Brand Culture and Guest Experience

• Drive Brand-related Leader and Line Programs and Training 
• Champion change in Brand service, internal culture and organizational transformation 
• Monitor Brand Audit scores and co-develops learning action plan with Leadership Team to achieve Brand Standards in all guest touchpoints  
• Track GSS and Guest Feedback and adjust learning Interventions accordingly 
• Implement learning and training initiatives to meet or exceed standards and Guest Experience 
• Drive brand values, philosophy and standards in all learning activities. 

Learning Operations

• Deliver certain regional/Corporate training interventions to targeted team members as required.  
• Train and support Department and Division heads in driving their departmental trainers and trainings on all new and existing training interventions and consolidate learning outcome measurement on training delivered across the cluster.   
• Ensure that the team member Orientation experience is adhered to at all times no deviations from the expected organisational standards.  
• Conduct and upskill all learning team members in the cluster (i.e. P&C and learning executives) to train required compliance and fundamental interventions and ensure that all properties are up to date with training requirements.  
• Curate learning content and resources to empower team members to continually learn and grow. 
• Drive Digital Savviness of Leaders and Teams. 
• Train and Maintain Job-Skills Coach Ratios 
• Coordinate and oversee that monthly Job Skills Coach Coordination Meetings are occurring 
• Ensure that learning systems are actively in place and activated (e.g. 365 Days Service, 15-minute training, JTI, SDS, Learning Communication Board, Learning Platforms and Virtual Campus active use) 

Drive Leadership Development Path

• Build Learning Culture and Drive Skills and Competencies 
• Drive and implement learning initiatives and programs for skills and competencies. 
• Oversee onboarding learning experience of new Team members and managers 
• On-board, Induct, certify new Learning Team members within the scope of the cluster, area or as appointed by Corporate Learning & Development team 
• Provide and drive key input/strategies for Learning & Development plans and activities for the properties in the cluster 
• Provides guidance and advic