GHME Special (Respiratory Care Focus)

Since 2012, Giving Home Health Care has helped individuals impacted by conditions contracted while working in nuclear energy programs for the Department of Energy achieve compassionate and personalized in-home health care.  We are a fast-growing, leading health care organization with services offered in Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.
You’ll be a perfect fit for our team if you are a caring and compassionate individual, someone who takes a patient-first approach, and values collaborative, mission-driven work. If that sounds like you, apply now and become part of our team at Giving Home!
The HME Specialist will serve as a critical member of our team, providing support in the intake process, product selection, and patient education for home medical equipment (HME) needs, with a specialized focus on respiratory care. This role ensures that all patients receive exceptional service and compliant, patient-centered care.  

Responsibilities:

• Patient Intake and Assessment.
• Coordinate with referral sources to collect and verify patient information, insurance, and medical documentation.
• Assess patient needs through medical documentation, verbal consultations, and physician orders, particularly focusing on respiratory care equipment.
• Ensure compliance with all federal, state, and payer-specific guidelines during intake.
 

Product Selection and Patient Education:

• Recommend appropriate HME solutions, such as oxygen concentrators, CPAP/BiPAP machines, nebulizers, and related accessories. Must have strong experience with each method of respiratory care.
• Educate patients and caregivers on proper use, care, and maintenance of respiratory equipment.
• Collaborate with clinical teams to determine the best products for patient-specific needs.

Order Fulfillment and Documentation:

• Process and coordinate patient orders, ensuring timely delivery or pickup.
• Maintain detailed and accurate records of patient interactions, equipment provided, and education delivered.
• Ensure adherence to company and regulatory standards, including Medicare and Medicaid requirements.

Compliance and Communication:

• Support efforts to ensure adherence to the Anti-Kickback Statute, Stark Law, and patient choice principles.
• Act as a liaison between patients, clinicians, and payers to ensure seamless communication and service delivery.
• Provide feedback to leadership about process improvements and product recommendations.

Equipment Management and Support:

• Perform basic troubleshooting for respiratory devices and escalate complex issues to technicians or manufacturers.
• Stay updated on the latest respiratory care products and industry best practices.
• Collaborate with the HME Supervisor and warehouse team for inventory management.
• Position requires on-call availability to answer telephone calls to triage patient issues with their respiratory equipment.

Qualifications:

• Minimum 2 years of experience in a DME or healthcare environment, with an emphasis on respiratory care.
• Familiarity with DOL, DEEOIC, and private insurance billing processes is a plus.
• Strong understanding of respiratory equipment, including operation and troubleshooting.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational abilities.
• Proficient in using software for patient records and order management.
• Knowledge of compliance requirements for HME and respiratory care.

Education:

• High school diploma or GED required; Associate’s or Bachelor’s degree in a healthcare-related field preferred.
• Respiratory-related certifications (e.g., CRT, RRT) preferred.
• Certified Durable Medical Equipment Specialist (CDME) certification is a plus.

Work Environment and Physical Requirements:

• Office-based role with occasional patient-facing responsibilities.
• May require standing, sitting, or lifting equipment up to 50 pounds.
• Must be able to work collaboratively in a fast-paced, compliance-focused environment.

Benefits:

• Company holidays, floating holiday, and birthday holiday.
• Vacation (PTO) and Sick Days.
• $100 monthly cell phone allowance.
• Competitive benefit plans.
• Company paid STD and LTD.
• Tuition reimbursement program.
• Monthly cell phone reimbursement.
• 401(k) with matching.
• Being a part of a growing company!
• Working with incredible patients and their families!

In order to ensure the life-changing care our patients require, we know that we must have a team of exceptionally caring and passionate individuals who are c