Enterprise Experience Design - Design Standards Director

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$135,700.00 - $223,900.00

Target Openings

1

What Is the Opportunity?

The Travelers’ Experience Design (XD) team creates solutions to ensure best-in-class experiences for our customers, agents, employees, and partners that deliver business impact. Travelers is looking for an exceptional XD Director to join our Design Standards Team. This role is integral to the creation and implementation of design standards across our organization and will partner closely with EXD leadership, Design Team Leads and multi-functional business partners.

The ideal candidate will be both proficient at both creative and craft, adept at both strategic development and hands-on execution. This role is charged with creating XD (UI/UX) Design Standards in partnership with our Brand Standards and Travelers Design System teams. As a Design Standards thinker, they are able to create principles, templates and accelerators that enable the design organization at large to deliver a more efficient and effective experience to our key audiences. This centralized role is pivotal in creating a cohesive XD design approach that accounts for the distinct needs of specific audiences including customers, agents, and employees across platforms and business areas. This XD Director will be responsible for creating comprehensive and on-brand XD principles, style guides, standards and design accelerators to connect and reinforce a more cohesive Travelers experience. They will have the leadership skills to partner, steer and influence internal Travelers and external vendor teams to create solutions that are beautiful and impactful.

In this role, you will review ongoing projects with the design teams across various business units to address any immediate needs or challenges and build long-term partnerships. You'll dive into creating or refining style guides and design templates, leveraging the Travelers Design System and ensuring your deliverables align with the latest Travelers Brand Guidelines, industry standards and company goals. Expect to spend time collaborating with business unit leaders to understand their specific design requirements and provide expert guidance. You might also work on high-impact design projects, crafting solutions that address complex system or ecosystem needs. Regular meetings with your centralized EXD team will focus on strategic planning and innovation, ensuring that the design standards evolve in tandem with emerging trends and technologies. Your role will be dynamic, balancing strategic oversight with hands-on design work, technical UX expertise with creative direction and driving excellence across the organization's Design System’s efforts.

What Will You Do?

• Key Responsibilities:

• Develop XD Design Standards: Create and maintain a set of XD design standards, style guides, and best practices that ensure on-brand consistency and quality across all user experiences. These standards should address the needs of various audiences such as customers, agents, and employees.
• Design Templates and Accelerators: Develop and manage design templates and accelerators that streamline the design process for business units. Ensure these resources are up-to-date and aligned with the latest design trends and technologies as well as Brand Guidelines.
• Support business area Design Teams: Collaborate with design teams across multiple business units to ensure adherence to design standards. Provide guidance, feedback, and support to facilitate effective and efficient design processes. Bring best in class industry knowledge and practices and identify ways best for internal Design Teams to mature their craft and create efficiencies for Travelers.
• Design Systems Expertise: Possess deep knowledge and experience in partnering with Techno