About Prove 

As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn.

Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.   

Prove has big plans, and we’re excited about the future. If this sounds like the place for you – come join our team! 

Title: Director of Platform Engineering

Department: Technology

Reports To: Adrian Fachal, VP of Platform Engineering

FLSA Status: Exempt

Location: Chicago Metro Area, IL, Denver Metro Area, CO, or New York Metro Area, NY

About the role

We're seeking a Director of Platform Engineering to lead our talented teams. Reporting to the VP of Platform Engineering and with several engineering managers reporting to you, in this role you'll be the driving force behind the design, implementation, and maintenance of our cloud infrastructure and services. You'll collaborate closely with senior business and engineering leaders to ensure our cloud operations align seamlessly with business objectives, delivering scalable and reliable solutions that empower our growth.

Our Platform Engineering journey

Two years ago, we embarked on a journey to elevate our platform engineering capabilities by consolidating our SRE and Cloud Engineering teams as well as our datacenter Production Operations team into a unified Platform Engineering organisation. Since then, we've focused on streamlining, standardising and simplifying our technology stack and deployment models and now, we're ready to take the next leap towards Platform Engineering maturity.

Key focus areas

• Internal Developer Platform: Build internal platform services to empower developers to self-service their infrastructure and platform needs.
• Reliability: Lead the team to achieve an internal SLO of 99.999% - yes, that's five nines!
• Incident Management and Response: Establish clear and efficient processes, train Incident Commanders and responders and roll-out the process across the company.
• Observability 2.0: Implement a company-wide standard based on OpenTelemetry

About you

• Technical Leadership: You performed engineering roles at a senior level earlier in your career and you understand the challenges of designing, building and running efficient and scalable applications in production. As such, you're capable of providing technical guidance and mentorship and helping the team make technical decisions.
• People-Centric Management: At some point in your career you went onto the management path, you found it fascinating and now you are really passionate about fostering growth and success in others. This is the key requirement about this role: Your primary mission is to develop your people. You have a proven track record of leading and managing technical teams, including other managers.
• Process-Driven: At this point in our journey the team needs clarity and repeatability of operations. You excel at creating, writing and implementing repeatable processes, ensuring clarity and efficiency across the team and stakeholders. For this role we need someone who actually enjoys writing down processes and seeing them through implementation, with great attention to detail.
• Visionary: You have a clear vision for the future of Platform Engineering, grounded in a deep understanding of SRE, production engineering, cloud native architectures and modern observability practices.

Responsibilities

• Leadership & Strategy
• Lead, inspire, and mentor Platform Engineering managers, fostering a culture of innovation and continuous improvement.
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