Customer Service Support Representative - Outbound Lab Support

LabCorp is seeking a Customer Service Support Representative to join our Outbound Lab Support team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently.

The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company. 

Application window will close June 27, 2024. 

Work Schedule: Your planned work schedule will be Tuesday - Saturday; 7:00a.m. - 3:30p.m.. The hours may change/vary based on business need and/or the request(s) of your supervisor or management. During the initial training period of up to three months the schedule would be Monday - Friday. EASTERN TIME ZONE

Work Location: This position has the option to work remotely or in the office in Dublin, Ohio.  

Pay Range: $15.00 - $35.00 per hour worked

Job Responsibilities 

• Act a liaison between LabCorp, the customer base and patients 

• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet 

• Speak with customers in a courteous, friendly, and professional manner using protocol procedures 

• Inquire, clarify, and confirm customer requirements and understanding of the solution 

• Provide additional customer education and information as needed 

• Qualify and establish inbound new customers requesting LabCorp's products and services 

• Work in multiple databases to research complex issues and questions 

• Notify clients of test results in a timely and accurate manner 

• Review test forms for accuracy and report any discrepancies  

• Participate in activities designed to improve customer satisfaction and business performance 

• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance 

Requirements 

• High School Diploma or GED equivalent required 

• Associate's or Bachelor's degree highly desired 

• Previous experience in a customer service role  

• Experience working in a contact center/call center environment is preferred 

• Prior healthcare industry, such as a physician's office or a hospital highly is a plus 

• Knowledge of Microsoft Office suite is required (Excel)

• Experience with Salesforce.com and/or Laboratory Information Systems is preferred 

• Strong verbal and written communication skills and excellent ability to listen and respond 

• Must be courteous with strong customer service orientation 

• Excellent multitasking abilities required 

• Strong flexibility and the ability to manage and adapt to changing priorities