Customer Experience Representative - Microsoft

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

We can hire this role in one of the 5 markets : Buffalo-NY, Austin-TX, Greer-SC, Scottsdale-AZ, Irvine-CA. This is a hybrid role with the option to work from home 2 days per week.

Through maximized platform utilization, our Customer Experience Representatives are focused on delivering and maximizing outcomes for aligned customers and their vendor(s) to include items such as: recruitment, training & enablement, end-customer acquisition, pipeline development, and upgrades/cross-sell initiatives utilizing platform data. 

As a Customer Experience Representative within a platform company, Ingram Micro, you will play a key role in enabling sales within a specific customer or category of products and services. Serving as a customer/category subject matter expert, you will collaborate closely with sales teams, vendors, and customers to provide valuable insights, technical expertise, and exceptional service. Your knowledge of the customer and/or solutions category, in addition to strong communication skills, will enable you to identify customer needs, recommend solutions, and contribute to the overall growth and success of the customer/category. 

Your Role:

• Drives the success of a customer or solutions category by leveraging vendor/customer expertise to help maximize growth.  

• Enhances and enables customer/vendor utilization of the Xvantage platform through various activities. 

• Xvantage Expertise: Drive insights and actions for reseller partners and vendors.  Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors. 

• Solution Enablement:  Focused on a portfolio of customers or vendors to build a full solution.

• Develop a comprehensive understanding of the products and services across the GTM organization.

• Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader. 

• Develop sales collateral, presentations, and marketing materials to enable the sales team in their efforts to adopt category solutions and/or Ingram Micro value add.

• Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer.   Sales Support:

• Collaborate with the sales team to identify customer needs and recommend suitable solutions.

• Assist in pre-sales activities, including product demonstrations, technical consultations, and proposal development to secure new business opportunities. 

• Customer Engagement:  Proactively engage with customers to understand their challenges, goals, and requirements.

• Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships.  Customer/Vendor Relations: 

• Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.

• Leverage vendor partnerships to deliver the best solutions and value to customers. 

What You Bring To The Role:

• Typically requires a four-year college degree OR equivalent experience and 2 years functional experience. 

• Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services is preferred.

• Skilled in good communication and presentation skills.

• Self-motivated and proactive with a strong sense of ownership and accountability.

• Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.

• Ability to be a team player and to collaborate with cross-functional teams and