Customer Service Agent with German

As Customer Service Agent with German at Capita you will be joining a team of dedicated individuals supporting our clients. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries. At the same time, we remain dedicated to promoting other products and exclusive offers in line with customer needs and as part of our client commitment.<p></p><p></p><p><b>Job title:</b></p>Customer Service Agent with German<p></p><p></p><p><b>Job Description:</b></p><p><b>What you’ll be doing:</b></p><ul><li>Supporting customer through different channels (inbound calls and messages)</li><li>Analysing and solving customer’s queries</li><li>Sharing information on administrative and technical requests (products, invoices, etc.)</li><li>Making changes to the system</li><li>Forwarding faults or calls to other departments</li></ul><p><b> </b></p><p><b>Skills you need to succeed:</b></p><ul><li>German at min. C1 level</li><li>Customer oriented attitude</li><li>Excellent organizational and communication skills</li><li>Good knowledge of MS Office package</li><li>Willingness to work on shifts (Monday-Sunday 8:00-24:00) in a hybrid model (2 days from home, 3 days from the office after training period)</li></ul><p></p><p><b> What’s in it for you:</b></p><ul><li>Competitive salary</li><li>Performance bonus (no limit, even 5000 pln monthly)</li><li>LuxMed medical healthcare</li><li>Generali group insurance</li><li>Multisport or MultiKafeteria benefit systems</li><li>A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)</li><li>An extra day off for voluntary activities close to your heart</li><li>Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.</li><li>Development opportunities - additional roles within a team</li></ul><p></p><p><b>A</b><b>bout Capita</b></p><p>Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 44,000 employees, operating in the UK, Europe, India and South Africa.</p><p></p><p>Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.</p><p></p><p>Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.</p><p>We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.</p><p></p><p>Pursuant to Art. 13 par. 1 and par. 2 of the General Data Protection Regulation of the 27th of April 2016 we hereby inform that: 1. The data controller of your personal data is Capita (Polska) Sp. z o.o. with its registered seat in Krakow, ul. Lubicz 23; Kraków, KRS 0000365071, REGON 142604890, NIP 5252488222. In case of any questions or requests concerning data processing, you can contact us at: <span>PrivacyPoland@capita.com.</span> 2. Your personal information will be processed for the purpose of the recruitment process, including the assessment of qualifications, aptitudes and abilities required for the position for which you will be applying and/or future recruitment processes if you requested that by checking the relevant box below. 3. The legal basis for processing your personal data: a. Article 6(1)(c) of GDPR (processing is necessary to fulfil a legal obligation incumbent on the controller) and Article 6(1)(b) of GDPR (processing is necessary to take action at the request of the data subject prior to entering into a contract) to the extent indicated in labor laws (including but not limited to, the extent resulting from Article 22<i>1</i><span> </span>§ 1 of the Labor Code, such aname and surname;; date of birth; contact detailed (correspondence address); education; employment record to date. b. Your consent – for processing o