Chief of Staff to CEO

Included Health is hiring a Chief of Staff to the CEO who is equal parts strategic partner and operator. You'll run the Office of the CEO and act as a force multiplier—translating strategy into sequenced execution across the organization. You'll architect and enforce our executive operating cadence so decisions tie to key operational & financial metrics — and then turn those decisions into clear owners, timelines, and measurable outcomes. As the CEO's proxy in key forums, you'll craft narratives, consolidate signal from Finance/FP&A and Operations, and drive cross-functional alignment. Success looks like faster cycles from decision to impact, higher CEO leverage, and durable execution at scale.

Responsibilities:

• Translate the CEO's priorities into a focused, sequenced company plan; pressure-test assumptions and trade-offs with Executive Leadership Team (ETeam) Finance, and Ops.
• Ensure ETeam alignment with annual and quarterly planning milestones and ensure plans tie to key financial and operational metrics.
• Prep the CEO for key forums (board, investors, client execs, all-hands): craft narratives, talking points, and decision memos; drive crisp pre-reads and post-decision follow-through.
• Serve as an extension of the CEO in select meetings; clarify decisions, surface risks, and represent the CEO's perspective with high judgment.
• Design and run the executive operating cadence (ETeam Meetings, key business reviews, weekly staff meetings, executive retreats, etc.) board cycle) with clear inputs/outputs and SLAs.
• Turn ETeam decisions into plans: define owners, commitments, milestones, and success metrics; track to closure and remove roadblocks.
• Drive cross-functional execution for high-stakes programs spanning the organization—coordinate dependencies and land results on time.
• Partner with FP&A on goal/forecast alignment (demand, capacity, hiring plan), highlighting variance and proposing corrective actions.
• Strengthen executive team cohesion—facilitate offsites, set operating norms, and foster direct, constructive debate.

Requirements:

• 5-7+ years in a mix of strategy and execution roles (e.g., Chief of Staff, GM/BU Ops, Product Ops, Corporate Strategy/PE/Consulting) with a track record of shipping cross-functional programs.
• Masters of Business Administration
• 5+ years of experience within the Healthcare Industry
• Operator's toolkit: planning/OKRs, program management at scale, decision memos, dashboards, and exec-caliber communications.
• Financial fluency: can link strategy to P&L, unit economics, run-rate, headcount, and ROI; comfortable partnering with FP&A.
• Exceptional written and verbal communication; can distill complex issues into crisp narratives and drive alignment.
• High judgment and discretion; proven success representing a CEO/ELT internally and externally.
• Strong systems thinking and prioritization; can say no, sequence work, and remove blockers without creating bureaucracy.
• Change-management experience: aligning leaders, communicating change, measuring adoption, and iterating.
• Mastery with modern tooling (OKR/project systems, data dashboards, collaboration suites); builds light, durable processes.
• Bias to action and ownership; comfortable in ambiguity and fast-moving environments.
• Brings positivity, humor, and resilience to the team, helping to make collaboration engaging and rewarding.

Physical/Cognitive Requirements:

• Prompt and regular attendance at assigned work location.
• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
• Ability to interact with leadership, employees, and members in an appropriate manner.
• Ability to travel at least once quarterly.

Pay:The United States new hire base salary target range for this full-time position is:
Zone D: $226,616 - 258,938 + bonus + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compen