Senior Program Manager-ProdDev

Oracle believes in empowering people to do more, through world class analytics. We are the Services Excellence Program Management organization within Oracle Analytics, responsible for innovating, building and supporting the service management technologies and capabilities that enable our products.

Our vision is to make our products world class services through the principles of customer experience first, scalability, availability, reliability and security. We invest in the development of process and technology to optimize our services.

We are seeking a Principal Program Manager who has a proven track record in excellence and can partner effectively to drive impact. You will be responsible for understanding customer (internal/external) and partner requirements within the context of the overall business, and to transform them into high value capabilities. You will work with internal/external partner teams to align vision, define objectives, manage risks, create functional solutions, define/implement plans, and ultimately deliver impact. It is the expectation that the PM becomes a SME in the space influencing the direction, strategy and design of the solutions working closely with engineers. The successful candidate will have excellent written and oral communication skills, cross-organizational and project management skills and thrive in a highly innovative, fast paced, evolving and ambiguous environment.

Career Level - IC3

Responsibilities

• Own/drive/participate in array of initiatives/deliverables across the portfolio of service management capabilities, processes, and technologies. This includes patching/releases/ deployments, tenancy/capacity management, cloud optimization initiatives and product engineering.
• Effectively present new programs to executives for clarity and buy in across the organization.  
• Gather/create requirements and define/deliver proper solutions (process + tech) with the mindset of reliability, quality, extensibility and scalability.
• Influence direction of solutions with a strategic view on future aspirations.
• Ensure proper business case/ROI has been done for feature prioritization.
• Effectively manage prioritization discussions as they relate to features/requirements and roadmap the work effectively.
• Work with partner teams to determine service strategy and prioritize features/process changes.
• Manage expectations, alignment and communications with customers and stakeholders through cadenced meetings, reports, statuses, reviews etc.
• Build out analytics specific to the area of involvement. This includes KPIs, metrics, dashboards, and reporting. The candidate should be able to use data to speak to the efficacy of their processes and capabilities.

 

Qualifications

• 5+ years of software Program Management experience with demonstrated success in software, process engineering
• 3+ years of experience in workflow management and process optimization.
• 3+ years of experience in service management, devops or SRE
• 3+ years of experience in analytics – using data to inform decisions and investments
• Bachelor’s degree required. Masters preferred.  Education in technical area preferred or equivalent work experience
• Knowledge/background in software industry products/services/applications required with knowledge of Oracle’s products/services/applications preferred
• Experience in defining functional specifications for applications, processes and capabilities
• Ability to learn quickly and work independently while dealing with ambiguous situations, with a strong positive attitude
• Strong cross-group collaboration in solving complex problems
• Ability to anticipate and analyze risks and develop mitigation plans
• Detail-oriented while able to see the bigger picture, organized, critical thinker
• Understanding of the principles and frameworks of successful project management
• Ability to effectively manage conflict and work through differing points of view using data points and presenting evidence. 
• Strong communication skills (written and verbal)

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $74,100 to $158,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the