Customer Service Representative

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. 

Learn More About Our Company

 

Job Purpose

We are now accepting applications for a Customer Service Representative at the MDC, on 2nd shift. The Customer Service Representative is responsible for providing customer service to our logistic partners and internal customers, as well as, handling the logistical paperwork for production and shipping. This is a salaried position, so to be considered you must meet the qualifications. 

Essential Duties and Responsibilities

Essential duties and responsibilities include the following, but are not limited to:

• Demonstrate a consistently positive, cooperative, self-motivated, courteous and professional attitude and demeanor. 
• Regular in person attendance with on time arrival as scheduled.   Punctuality and dependability are a job requirement. 
• Ability to accurately enter data using electronic, paper, and other means to record information. 
• Processes orders in the scheduled time. 
• Process purchase orders in the BaaN system for in. 
• Train in all positions of customer service.  Must be able to fill in in all customer service positions if needed as well as supporting shipping and receiving documentation.
• Create and analyze customer service reports.
• Enter, monitor and close production orders to schedule.
• Participate in annual Physical Inventory.
• Participate on improvement teams and/or committees.
• Maintain files for easy access and meet all regulations.
• Prepare/maintain international shipment paperwork. 
• Other duties as assigned by Supervisor
   

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Minimum Qualifications:  A high school diploma and two years of customer service experience are required.  

 

Preferred Qualifications:  A four year business degree and two years of customer service experience in a high volume manufacturing based customer service facility.  

 

COMPETENCIES:

1. Possess excellent written and verbal communication skills. 
2. Demonstrated planning and organizing skills.  Proven record of controlling parallel and multiple tasks and projects. 
3. Must be creative, have excellent analytical skills, possess high personal performance standards and be comfortable operating in a fast-paced environment.
4. Mathematical Skills: Understand and perform business mathematical concepts such as addition, subtraction, ratios, multipliers, and data interpretation. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
5. Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables in situations with some standardization. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
6. Computer Skills:  Proficient Microsoft Office products (Excel, Word, PowerPoint) and computer hardware. Working knowledge of SAP preferred but not required

 

Travel Required:  Minimal.

 

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear.  This position requires frequently walking and sitting; occasionally required to stoop, kneel, crouch, or crawl.   Specific vision abilities required by this job include close, distance, peripheral, depth perception, and ability to adjust focus. 

General Job Requirements

• This position will work in an office setting, expect minimal physical demands.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.

 

EnerSys provides equal e