Business Operations Manager

At Lyft, our mission is to improve people’s lives with the world’s best transportation. Our transport network serves the needs of millions of people every day who want to get from one place to another using Lyft cars, bikes, and scooters, with public transportation, or on foot in the most efficient way. 

Lyft is looking for a Business Operations Manager to partner with our Heads of Engineering and Product on the strategy and operational cadence of the business. This role is a trusted advisor to Lyft’s executives in driving results, facilitating effective and focused discussions, and ensuring efficient operations. We’re looking for a self-starting and high-performing candidate with previous organizational management experience, deep bias for action, a passion for solving ambiguous problems, excellent communication skills and the ability to influence cross-functionally.

Responsibilities:

• Collaborating with executive team members to determine and prioritize business strategies
• Collaborate with Lyft’s technical and product leadership team to identify, develop and implement high-impact business process improvements
• Support Lyft’s leadership team in developing appropriate reporting, communication, and operations in order to accelerate the process towards growth, development and commercial targets
• Managing the executive’s schedules, scheduling meetings and planning travel
• Providing department leaders with recommendations and consultation to improve teamwork & collaboration
• Working with leadership to deliver, monitor and communicate progress towards organization goals
• Identifying and helping solve core problems or opportunities within business processes
• Providing executives and other senior leaders with insight and analysis on the organization’s operations
• Owns the creation and operation of the annual Rhythm of the Business including developing program, operational, and people meetings. 
• Manages expense and headcount management for the team; working closely with executive leaders on expense and budget reconciliation.
• Facilitate and cascade internal and external stakeholder communications regarding key decisions, information and strategic direction
• Management of the team’s communication and collaboration vehicles (i.e. Slack, Google Groups, internal websites). 

Experience:

• Ability to work under pressure in a  dynamic, fast paced environment. Must be a self-starter with consistent follow through. 
• Experience driving process improvements through successful cross-functional department coordination.
• Strong project management skills 
• Experience with change management process and/or methodologies
• Must be detail-oriented, analytical, and process oriented.
• Demonstrate strong problem solving and conflict resolution skills.
• Excellent oral and written communication skills
• Must possess strong organizational skills including the ability to balance multiple priorities.

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

This role is work-from-anywhere in the U.S., excluding U.S. territories. 

The base salary range for this position in the US is $95,940 - $119,600. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.