Specialist 2: Product Management

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Join our team and redefine Xfinity’s multifamily experiences. We are looking for a passionate problem-solver to join the Multifamily product team to support our product portfolio.

Nearly a third of Comcast’s customers live in a multifamily environment, including apartment buildings, condominiums, dormitories, senior living facilities, and more. As the demands of our multifamily customers grow, we must respond with specific systems, interfaces, and services to meet their needs.

Job Description

About the Team 

Xfinity’s multifamily team is committed to accelerating subscriber growth, delivering great customer experiences through reliability, and building next-gen products.  

On the Multifamily Product team, we enjoy our jobs and working together.  We’ve included some of our values here.  If you would like to work on a team like this, please apply.    

 

• We value a workplace in which everyone can be their authentic self each day 

• We value each other, caring before criticizing 

• We value people over process and procedures 

• We value diversity of opinion: it drives better design 

• We value elegant and simple design over complex and cumbersome patchwork 

• We value collaboration and openness over self-serving behavior 

• We value attitude over aptitude  

This might be for you if you: 

• lead with empathy to understand customer needs 

• enjoy identifying and exploring opportunities for the business 

• want to bring an idea from discovery to delivery 

• get excited about software solutions, automation, and have an innovation mindset 

 

Some of the day to day will include: 

• analyzing the customer and property experiences  

• identifying gaps and defects with the systems and processes  

• hosting discovery and design sessions to solution product gaps and contribute to the product roadmap 

• partnering with the Product leads to assess experiences and identify opportunities  

• reviewing feedback from users and operations to evaluate experience needs  

• supporting the Market Problem Backlog 

• gaining and maintaining domain expertise in our rapidly evolving industry 

• building