Vice President, Customer Success

At Syncro, our Vision is a world where all businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits.  We're on the lookout for collaborative individuals with diverse perspectives willing to  bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.  

• Be Customer Obsessed: Prioritize our customer’s success and drive value for them
• Innovate with Agility: Adapt, experiment and take risks
• Deliver Results: Operate with urgency, focus and accountability
• Collaborate Openly: Inclusivity of people, ideas and information
• Operate with Integrity: Do the right thing through transparency and fairness
• Celebrates the Wins: Illuminate accomplishments and recognize one another

Benefits Quick Overview:

• Pay Range: $190k-$260k (Includes variable compensation) 
• Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives.
• Equity Appreciation Program: Syncro offers an equity program that everyone participates in
• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
• 401k Plan: A hassle free plan with a 2.5% company match of your annual salary.
• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.
• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family
• And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work. 

The Opportunity: 

The Vice President, Customer Success will report to the Chief Revenue Officer, and will lead the development of Syncro’s Partner Success team, driving strategies that enhance partner satisfaction, retention, and growth. This senior leader will be responsible for establishing and executing a vision for the delivery of exceptional partner experiences, fostering strong relationships, and ensuring the success of our partners. Additionally, the VP, Customer Success will own retention, renewals, and expansion targets, ensuring that revenue goals are met and exceeded.

What You’ll Be Doing:

• Strategic Leadership:
• Develop and execute a comprehensive Customer Success strategy aligned with Syncro’s business objectives.
• Establish clear goals and KPIs for the Customer Success team to drive partner satisfaction, retention, and growth.
• Collaborate with executive leadership to ensure Customer Success initiatives support overall company strategy and goals.
• Team Management and Development:
• Lead, mentor, and grow a high-performing Partner Success team, including managers and PSMs.
• Foster a collaborative and inclusive team culture focused on continuous improvement and partner advocacy.
• Provide regular coaching and professional development opportunities to team members.
• Customer Relationship Management:
• Build and maintain strong, long-lasting relationships with key partners.
• Serve as an escalation point for partner issues and work cross-functionally to drive resolution.
• Develop and implement programs to proactively engage and support partners, ensuring their success with Syncro’s products and services.
• Operational Excellence:
• Oversee the implementation and optimization of Customer Success processes and tools to ensure scalability and efficiency, especially as it relates to a digital first approach to customer success.
• Monitor and analyze partner suc