VP, Treasury – Payment Systems Product Owner

Job Description:

Role Summary/Purpose:

The Payment Systems Product Owner plays a pivotal role in implementing the roadmap for Synchrony’s Payment Hub by bridging the gap between the strategic vision and tactical execution to deliver on stakeholder needs. This role develops and maintains product roadmaps, manages dependencies across teams and provides subject matter expertise on the Payment Hub’s products and services.
 

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Functions/Responsibilities:

Roadmap & Strategy:

• Support development of the roadmap for the Payment Hub’s products and services by applying cross-functional, systems-based thinking to identify, understand and manage the complexities and interdependencies within the product ecosystem.

• Develop, maintain, and prioritize the product backlog, ensuring that it reflects the product vision, key milestones, stakeholder needs, and system dependencies.

Product Development & Execution:

• Oversee the development of the product; be a key player throughout each ceremony.  Accessible to clarify product requirements and ensure delivery against expectations.

• Write and prioritize user stories with a clear understanding of stakeholder perspectives.

• Oversee testing process by signing off on QA scripts and on QA testing, leading UAT (writing and/or securing test scripts, storing documentation) and obtaining stakeholder sign offs.

• Oversee the release process, ensuring deployments are planned and executed smoothly in alignment with business goals and partnering with tech leads to transition to run.

• Lead Post-Prod Validation (writing and/or securing post-prod validation scripts and signoff).

• Monitor key performance indicators to evaluate the success of the product and the efficiency of cross-team interactions.

• Regularly refine backlog items to ensure clarity and readiness for development.

• Create and maintain standardized functional documentation of each feature.

Stakeholder Management & Leadership:

• Lead scrum teams while fostering a culture of collaboration, innovation, execution excellence, and customer-centricity. Provide context and clarity on product features.

• Regularly engage with stakeholders across all parts of the business and IT to gather and prioritize their needs and expectations. This includes validating development progress and negotiating priorities, managing expectations, and validating stakeholder buy-in.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree OR in lieu of degree; high school diploma/GED and 8+ years of project management or agile development experience within financial services, fintech, or commercial banking.

• 5+ years of  project management or agile development experience within financial services, fintech, or commercial banking.

• Exceptional communication, negotiation, and stakeholder management skills.

Desired Characteristics:

• Experience supporting the development of payment products and services, preferably in relation to a centralized payments function

• Familiarity with multiple payment methods (i.e., ACH, wire, instant payments, etc.) and their associated file formats or rules (i.e., NACHA, ISO20022, SWIFT, etc.)

• Knowledge of regulatory requirements (AML, KYC, PCI-DSS, OCC and CFPB regulations).

• Proactive, with a high degree of self-initiation

• Demonstrated strong quality/process improvement experience, with relevant examples that improved business performance and customer experience

• Advanced problem-solving skills with the ability to synthesize disparate and/or complicated requirements into innovative solutions and cohesive product features within a virtual environment.

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for a