Jobs and Careers

Managed Services Consultant

Minneapolis, United Statesfull_timeVerifiedPosted 27 Sept 2024

About the role

Join Ascent Solutions

Combine one of the fastest growing industries on the planet with collaboration, intellectual diversity, and a culture of excellence—this is what you get. Soaring cyber risk is here to stay, but so are our consultants. We are builders and technologists with a passion for cybersecurity. Join us on our mission to help the nation’s top companies secure, advise, and manage their enterprise architecture.

Ascent is built to help companies evolve their cybersecurity posture, modernize their Microsoft solutions, and secure their journey to the cloud. Our best-in-class consultants understand the demands of today’s modern workplace as well as the technology hurdles it can create. We provide organizations with the expertise needed to move quickly beyond technical constraints and focus on achieving business results.

Ascent consultants are eager to engage with clients and implement secure solutions that drive business value. Intellectual diversity and collaboration drive our innovation process. We believe in evoking a customer’s root pain point. Our consultants provide intuitive solutions to help achieve company goals.

Mission:
We exist to spread a passion for cybersecurity, to maximize our purpose and create success for our customers and each other. Our Managed Services Consultants are operational experts in the Microsoft 365 stack. As extensions of our Customers’ teams, they are given a lot of autonomy and trust to manage, operationalize, secure, and support those environments following industry and Ascent best practices.

Responsibilities:

• Provide operational, event-based support to our clients using remote tools
• Recognize and respond to customer needs versus customer requirements
• Collaborate and work cooperatively with teammates to solve issues, improve processes, and elevate service delivery
• Proactively anticipate, preempt, diagnose, and solve technical problems in cloud environments
• Develop and maintain knowledge of customers specific business environments
• Perform administration of large-scale technology platforms (Microsoft 365, Azure, Microsoft EM+S)
• Effectively triage complex technical issues and understand resources needed to resolve issues outside of your skillset
• Escalate issues when needed
• Assist with security incident response and remediation
• Effectively communicate technical information to customers at all levels
• Advocate for your customers needs, identify new service opportunities
• Own the outcomes
• Write technical and process documentation for internal team use as well as customer-facing deliverables

Qualifications:

• Passion for great customer service and an enthusiasm for working directly with customers across communication mediums
• Systems thinking; our team must make decisions holistically, looking at patterns in context of the larger systems, architecture, and organizational goals
• Conscientious, reliable, and punctual for work and customer engagement
• Excellent phone, written and verbal communication skills
• At least 5 years of experience in a customer facing, technical role
• Experience with ticket/service management systems
• Experience working with teams and collaboration across multiple groups within the organization
• 2+ years working with a Managed Services provider (preferred)
• Prior experience in sales/consulting organizations (preferred)

Preferred Technical Abilities:

• Advanced experience and knowledge of Azure, Hyper-V, Windows Servers, Active Directory, Exchange, Office 365
• Office 365 Administration including:
o Exchange Online
o SharePoint Online
o Microsoft Teams
• Microsoft EM+S including:
o Azure MFA
o Microsoft Information Protection
o Unified Endpoint Management
o Microsoft Cloud Access Security Brok