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Job Summary

The Infrastructure Director of Database Engineering and Performance is responsible for leading the design and delivery of IT infrastructure outcomes to meet the specific business and user requirements. This leadership role involves overseeing critical infrastructure services, including database administration, performance and capacity management, and disaster recovery planning alignment. The position is tasked with translating complex business requirements into solution proposals and presenting formal budget initiatives or strategic recommendations. The role ensures operational stability by maintaining documentation, monitoring controls, and serving as the primary escalation point for support and major incident activities. Finally, the Director provides technical mentorship and employee performance management to the team while governing third-party vendor implementations and hand-offs to support operations.

Job Responsibilities:

Accountable for IT infrastructure design outcomes to meet business and user requirements:
• Oversee key infrastructure services including but not limited to: Database engineering and administration, disaster recovery, performance and capacity management, infrastructure vendor management
• Roadmap, lifecycle, OS/software/hardware
• Create and maintain design documentation, including for the use of support areas
• DR Planning alignment, including supporting design and plan creation
• Create and maintain operational control limits including visible dashboards and reports
• Create Monitoring requirements, along with ongoing controls and metrics
• Design back up requirements, including appropriate metrics and ongoing oversite with operations
• Oversite and support of vendor escalation contacts/processes
• New/upgraded technology implementation
• Stay current on emerging technologies and how they apply to your area
• Collect business requirements, to support final designs and documentation for ongoing support
• Translate business requirements to solution proposal
• Provide presentation of recommendations, risks and timelines Document design business case materials as required
• Identify third party vendors to implement design initiatives
• Document scope and costs of design budget requirements and initiatives. Present formal proposals up to the C level of Luminare Health. Upon approval, develop SOW and final pricing with Vendors as necessary
• Oversite of third-party vendor implementation (governance)
• Completion of as built documentation (leveraging third party implementer if necessary)
• Govern and hand off requirements to run support teams any initiatives and/or new requirements
• Participate and own active problem management as applicable
• Escalation point for support issues as needed
• Support all major incident activities as needed (oversite of all Infrastructure MI's)
• Participate in Budget process and annual planning. Document and present as required
• Support design associates technically, personal growth and overall performance management
• Perform other assigned duties as necessary to support

Develop and maintain stakeholder relationships within the business and IT:
• Provide status, metrics and support to meet IT and business objectives
• Understand business requirements
• Develop and use collaborative relationships to facilitate the accomplishment of work and business goals
• Drive aligned actions, initiatives and projects
• Provide support and/or solutions to support business needs and improving end user experience
• Develop and deliver presentations supporting delivery, initiatives and projects
Develop and maintain partner relationships:
• Lead effective governance models supporting desired outcomes and contractual obligations
• Align partners with business requirements enabling optimization, solutions and improvement to end-user experience
• Drive lower cost solutions to meet business requirements
• Facilitate and foster partner/ business relationships
Manage and align direct reports to meet IT, business and individual objectives


Job Requirements:
• Bachelor’s degree in computer science or 10+ years of equivalent experience in IT Service Delivery Management
• Seven (7) plus years of overall Information Technology experience, which includes a minimum of five (5) years of database management
• Ten plus years of experience with Microsoft SQL Server
• Deep understanding of Azure clou