Client Success Analyst

A BIT ABOUT US

At CAPE, we pioneered the creation of property intelligence analytics through computer vision, machine learning, and geospatial imagery.

Property intelligence from CAPE allows insurance carriers to elevate their underwriting workflows, which consider a multitude of risk factors that determine each policy’s eligibility and price. CAPE’s low-latency APIs feed risk-relevant data into consumer shopping interfaces, programmatic underwriting workflows, and insurance pricing models. Our risk intelligence web portal provides a deep view into property-level risk for underwriters. CAPE’s products improve our clients’ underwriting efficiency and effectiveness and enable them to deliver superior experiences to their policyholders.

CAPE’s solutions have been adopted by leading insurance carriers across the U.S., Canada, and Australia...but we are just getting started. Over the past 10 years, we have constructed a risk analytics platform purpose-built for deep learning. Going forward, we set out to solve an even larger share of the problem, leveraging a radically expanded array of input data sources and advanced machine learning technologies.

THE OPPORTUNITY:
The Client Success Analyst position is responsible for executing operational pre- and post-sales activities in addition to front line product support. This role specializes in pre- and post-processing, analyzing, and interpreting client data to provide high-quality deliverables to the client facing Solution Engineering and Client Development teams. The CS Analyst will work with various data sources, business intelligence tools, and CAPE proprietary tools to transform client data into meaningful information that can be used for product evaluations, historical claims analyses, and usage reporting in support of CAPE’s client facing activities.

This opportunity is Remote eligible within the U.S!
Midwest or Northeast USA is preferred.

WITHIN 1 MONTH, YOU’LL:

• Understand how CAPE leverages its client facing systems
• Answer and/or triage client support requests
• Leverage CAPE client book processing tools to append CAPE information with client data for operational deliveries or pre-sales activities

WITHIN 3 MONTHS, YOU’LL:

• Perform basic data validation and analysis on client input files
• Utilize Tableau and associated templates to produce exhibits to visualize the value of CAPE data to prospective or existing clients
• Deliver polished slide presentations for client consumption using existing templates
• With guidance, enhance existing templates to fit the evolving needs of the CS team

WITHIN 6 MONTHS, YOU’LL:

• Help generate ad hoc analysis to assist client success, sales, product, and other internal teams’ pre-sales, client support, or reporting needs.
• Pinpoint streamlining opportunities for existing team processes, and work with team members to recommend solutions that would improve the operation efficiency of the overall CS team
• Identify potential reporting gaps both externally and internally; and support the effort to recommend, create, and implement solutions that help bridge these gaps

THE SKILL SET:

• A Bachelor's degree in a related field
• 0-2+ years of relevant experience
• Intermediate problem-solving and analytical skills
• Advanced prioritization and organizational skills
• Advanced Communication skills –
• Presentation skills and written communication skills
• Experience communicating technical material to non-technical audiences
• Great attention to detail
• Experience with Python, SQL, or other scripting languages
• Experience with Salesforce, Confluence, and Jira
• Experience with Tableau products (Desktop, Server, and Prep), BigQuery, Looker Studio or Power BI is a plus
• Prior P&C insurance industry knowledge is a plus

WE BELIEVE:

• Talent is critical, but best when tempered with humility
• Self-motivation leads to the best outcomes
• Open, direct communication is a sign of respect