Senior Program Manager, Training Operations

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Primary Location:

CUNY SCHOOL OF PROFESSIONAL STUDIES

Bargaining Unit:

No

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

Within and created at the same time as CUNY SPS, the Office of Innovative Learning Solutions (ILS) designs custom workplace learning programs to help organizations achieve their goals. We are experts in research-based learning practices, online as well as in-classroom curriculum development and implementation. We are uniquely positioned to respond to organizational learning needs and support change management initiatives swiftly and effectively.

The CUNY SPS Office of Innovative Learning Solutions (ILS) seeks an experienced, detail‑oriented learning and development professional to join our training team in the role of Senior Program Manager, Training Operations. This role is an integral part of the Energy Training team that manages the design, delivery, and administration of learning programs on behalf of the Department of Citywide Administrative Services’ (DCAS) Division of Energy Management.

As the training program continues to evolve toward a vendor‑supported delivery model, the Senior Program Manager plays a key leadership role in overseeing program operations and ensuring effective coordination across a portfolio of energy training offerings. This role supports program strategy by translating it into operational plans and ensuring consistent execution across training initiatives.

The Senior Program Manager is responsible for overseeing vendor partnerships, program processes, and operational systems that support high‑quality training delivery aligned to City agency workforce and energy management goals. This role leads a team that includes Program Managers, a Program Coordinator, and an LMS Administrator, and is responsible for setting priorities, allocating work, and ensuring consistent execution across the program.

In partnership with the Program Director and the Senior Program Manager, Program Effectiveness, this role ensures compliance with accreditation standards (IACET), monitors program performance, and supports continuous improvement of training operations and outcomes.

 

Duties and Responsibilities:

Reporting to the Program Director for the Energy Training Portfolio, the Senior Program Manager, Training Operations will:

• Oversee the effective delivery of the training program across a portfolio of offerings, ensuring alignment with program goals and City agency needs, and supporting implementation of program strategy.

• Manage instructional design projects, overseeing the successful execution of new course development in alignment with ANSI/IACET standards.

• Implement and maintain program-level standards, processes, and operating procedures for training coordination, delivery, and evaluation; monitor program performance and drive continuous improvement efforts.

• Supervise and support Program Managers, Program Coordinator, and LMS Administrator, including assigning and balancing workload and providing coaching to ensure consistent, high-quality execution of training operations.

• Manage vendor selection processes and oversee relationships with external training partners, including monitoring performance, ensuring deliverables meet program requirements, and coordinating issue resolution as needed.

• Oversee coordination of training events across the program, ensuring effec