Senior Director of Information Services Administration and Strategic Transformation

About St. Jude
There’s a reason St. Jude Children’s Research Hospital consistently earns a Glassdoor Employee Choice Award and is named to its "Best Place to Work" list. At our world-class pediatric research hospital, every one of our professionals shares our commitment to make a difference in the lives of the children we serve. There is a unique bond when you are part of a team that gives their all to advance the treatments and cures of pediatric catastrophic diseases. The result is a collaborative, positive environment where everyone, regardless of their role, receives the resources, support, and encouragement to advance and grow their careers.

Position Overview
The Senior Director of Information Services Administration and Strategic Transformation serves as a key partner to institutional stakeholders, leading the seamless operation and strategic advancement of the Information Services (IS) department. Collaborating closely with the Chief Information Officer (CIO) and IS executive leadership team, this role champions transformative initiatives that elevate the department’s impact and value across the organization.

This position holds accountability for the department’s core operational functions—including budget and financial management, project oversight, governance, communications, outreach, and administrative excellence—ensuring transparent governance and a cohesive communications strategy. The Senior Director also spearheads the development and execution of critical business plans and cross-functional initiatives that drive innovation and efficiency beyond the IS department, influencing broader institutional operations and outcomes.

Job Responsibilities:

• Build and maintain extensive network & strategic long term relationships (internally and externally) to facilitate the achievement of operational and administrative goals.
• Engage in strategic communication with internal stakeholders (board, executive leadership, cross-functional leadership etc.) and external stakeholders networks (vendors etc.) to optimally influence organizational outcomes.
• Oversee the execution of departmental and administrative goals by building systems and processes to track progress, identify roadblocks and proactively manage risks.
• Define policies and guidelines for strategic vendor management.
• Drive a culture of continuous improvement for efficient and effective processes in the department by establishing scalable systems and processes.
• Create a culture of learning and development in team through investment in future skills development, promoting feedback, investing personal time in coaching team members etc.
• Convey the vision, goals, and decisions of senior leadership to internal and external stakeholders.
• Collaborate with other departments (HR, Finance, Legal, etc.) to address complex challenges and opportunities that impact the organization as a whole.
• Serves as an active member of the IS leadership team, participating in all levels of strategic planning, priority setting, resource utilization, continuous performance improvement activities and project related activities.
• Responsible for on-going operations of IS department including budgeting and financial management, communications, strategic direction, administrative functions, project management and governance.
• Develops and manages strategic transformation effort which works across the team to research key directions, identify opportunities, and implement necessary changes.
• Works closely with the Chief Information Officer (CIO) on digital strategy development and implementation including necessary internal and external communication efforts.
• Leads, recruits, and retains high caliber professional staff. Provides direction of assigned staff including selection, development, mentoring, coaching, evaluations, and disciplinary actions.
• Represents IS in working with institutional leadership to understand each department’s goals and objectives incorporating them into near- and long-term visions and roadmaps for delivery.
• Drives research, analysis, monitoring, and reporting of industry trends; integrate intelligence to influence strategic decision-making and inspire institutional leadership to enact organizational change.
• Provides thought leadership on structuring complex, ambiguous business problems and brings fact-based, leading-edge thinking, frame works and business tools together in innovative solutions.
• Partners with cross-functional teams to design compelling analyses and build high-impact business cases to inform strategic tradeoffs and decisions.
• Collaborates with the IS leadership team in the alignment of departmental strategic initiatives to those of the institution’s strategic plan and their translation into specific business initiatives.
• Leads and facilitate