Job Description Summary

The Sr. Technical Project Manager will play a critical role in managing and delivering effective communications within the Digital Workplace team. This position is responsible for intake, drafting, validation, and dissemination of service, product, and efficiency-related communications. The role requires collaboration with Subject Matter Experts (SMEs), the Service Governance team, and the Central Communications team to ensure accurate and impactful messaging. Additionally, the Sr. Technical Project Manager will develop metrics to measure the impact of communications and explore innovative ways to leverage Microsoft capabilities within the Government Commercial Cloud High environment.

Job Description

Roles and Responsibilities:

Communications Management:

• Intake service, product, and efficiency communications from across Digital Workplace.

• Draft clear and concise communications tailored to the intended audience.

• Collaborate with SMEs to validate content accuracy and relevance.

• Work with the Service Governance team to ensure timely dissemination of communications.

• Comfort working with grey in order to support fluid Digital Workplace needs that need to be communicated to end users

Standard Operating Procedure Development:

• Write and maintain the Digital Workplace Communications Standard Operating Procedure (SOP) to ensure consistency and quality in communication practices.

Relationship Building:

• Build and maintain strong relationships within the Digital Workplace team to understand how communications can support programs, projects, and initiatives.

• Partner with the Central Communications team to coordinate and deliver communications intended for all employees.

Metrics and Reporting:

• Develop and track metrics to measure the impact of communications, including customer engagement and overall effectiveness.

• Provide insights and reports to leadership on communication outcomes and customer impact.

Innovation and Forward Thinking:

• Explore and recommend ways to leverage existing and emerging Microsoft capabilities within the Government Commercial Cloud High environment to enhance communication strategies

• Develop adoption strategies to support Digital Workplace Services

Minimum Qualifications:

Bachelor's Degree with a minimum 4 years of relevant experience

Desired Characteristics:

Technical Expertise:

• Experience drafting technical information into end-user content.
• Experience in developing Standard Operating Procedures (SOPs).
• Knowledge of service governance processes and frameworks.
• Background in digital workplace technologies and initiatives.
• Familiarity with enterprise-level communication strategies and tools.
• Experience working with translation tools.
• Experience working with human translators to support global audience.

Business Acumen:

• Demonstrates the initiative to explore alternate technology and approaches to solving problems
• Skilled in breaking down problems, documenting problem statements and estimating efforts
• Has the ability to analyze impact of technology choices
• Skilled in negotiation to align stakeholders and communicate a single synthesized perspective to the scrum team. Balances value propositions for competing stakeholders.
• Demonstrates knowledge of the competitive environment
• Demonstrates knowledge of technologies in the market to help make buy vs build recommendations, scope MVPs, and to drive market timing decisions

Leadership:

• Influences through others; builds direct and "behind the scenes" support for ideas. Pre-emptively sees downstream consequences and effectively tailors influencing strategy to support a positive outcome.
• Able to verbalize what is behind decisions and downstream implications. Continuously reflecting on success and failures to improve performance and decision-making.