Sales Operations, Specialist

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Responsibilities ● Partner with Sales and Marketing department to refine lead qualification process● Own, align, and manage all sales data within Salesforce that is critical to closing businessand driving revenue● Refine customer segmentation through firmographics and personas● Create a plan to enhance renewal and upsell processes● Lead efforts to standardize processes and systems to enable accurate and efficient datacollection and management of the company’s sales efforts● Drive Sales and Customer Success process enhancements, modifications and bestpractices development and documentation● Responsible for the implementation and adoption of sales technologies, including but notlimited to Outreach.io● Find opportunities to automate manual processes or realign workflows to the properroles that improve sales team efficiency● Work directly with key stakeholders on critical strategic, organizational, and operationalprojects designed to increase revenue, sales productivity, and operational efficiency● Recognize, develop, and implement process improvements within the sales organization● Recruit and hire, and manage direct and indirect reports of contributors to a CRM Teamto identify business requirements, scope platform changes, and deliver enhancements thatdrive efficiency and enhance organization for the sales process● Refine the data model to, from, and inside Salesforce to reflect business needs for reporting,scalability, and delivery of revenue (including SOX compliance)● Manage and report on the sales metrics and key performance indicators that drive ourbusiness, including but not limited to pipeline growth, win/loss rates, and quotaattainment● Assist with on-boarding and training new sales reps● Assist with territory and commission planning, and annual quota setting● Partner with sales leadership and finance to develop and manage quotas, commissions, andassociated tracking and measurement
Requirements● 5+ years experience in Sales Operations, Commercial Operations, Business Management,or other operational leadership role within Sales or Customer Success● 2+ years experience with direct reports; experience building a team, a plus● Cross functional project management experience; experience leading technical teams a plus● High business acumen with balanced decision making● Able to produce insights from data quickly● Keen understanding of Product/Tech development cycles including Agile Scrum methodology● Functional knowledge of Salesforce, SFDC Administration & Architecture; experience withSalesforce CPQ, a plus● Experience with Outreach.io a plusIf this job isn’t for you but you have a friend who may be a perfect fit - share this job with them!
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.