Insurance Product Implementation Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

This position entails leading both direct and collaborative teams through the Aetna Product development and implementation lifecycle.  The individual chosen for this role will be expected to develop and manage detailed implementation plans to execute product strategy in collaboration with enterprise-wide cross-functional business partners. They will also work to increase and retain membership of Aetna Medicare Supplement and Ancillary Health / Life insurance products.

The chosen individual will be required to perform the following:

• Articulate product and technical strategy to key business partners during product development and requirement sessions

• Elevate risks, communicate dependencies, and recommend alternative solutions in a timely manner that allows for mitigation and/or strategic reaction

• Establish and foster strong collaborative relationships with internal and external partners to foster mutually beneficial relationships and meet business needs

• Effectively manage multiple competing products/projects with effective prioritization and eye for detail

• Take full accountability for end-result, serve as product expert, and leverage all resources available to achieve objectives

• Leverage in-depth knowledge and understanding of products across functions in directing the development and implementation of new product initiatives

• Evaluate and provide requirements/specifications for use of appropriate business processes and systems to support product initiatives

• Anticipate resource needs, set priorities, establish accountability, define roles/responsibilities and manage relationships to focus necessary resources

• Oversee the work of junior-level Product Management and Development team members to ensure operations and deliverable align with expectations

• Conduct performance reviews of team to determine developmental and performance-related support. Pivot management strategy to yield results from the team that meet company standards.

Required Qualifications

• 7 - 10 healthcare related work experience

• Experience at managing significant product and system initiatives

• 3-5 years experience in project management

• 3-5 years technical and implementation experience

• Experience preparing and delivering executive‑level updates and presentations, translating complex information into clear, actionable insights for senior leaders.

• Strong ability to collaborate and communicate effectively with executive‑level management, aligning stakeholders and influencing outcomes.

• Experience and skills with strategic thinking, communicating for impact, collaboration, and driving for results

• Ability to be innovative and resourceful in developing solutions

*This position is located in Franklin TN. You will be required to work in the office several days a week**

Preferred Qualifications

• Have an in-depth understanding of the regulatory environment

• Ability to convert product strategy into high level implementation plans

• Demonstrated ability to lead a team

• Adept at execution and delivery (planning, delivering, and supporting) skills

• Adept at relevant business intelligence

Education

• Bachelor’s degree preferred

• Specialized Training

• Relevant professional experience

Pay Range

The typical pay range for this role is:

$75,400.00 - $165,954.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

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