Location: Portland,Oregon,United States

Position: Chief Operations Officer (COO) 
Reports To: CEO
Location: Portland, Oregon (Hybrid)
Employment Type: Full-Time / Exempt

Company Overview

Linguava Interpreters, Inc. is a premier language services provider dedicated to ensuring language access in healthcare and beyond. Our mission is to be the go-to company that employees take pride in, linguists are excited to be partnered with, and the healthcare community trusts as the premier choice for exceptional language services. Founded in 2010 and headquartered in Portland, Oregon, Linguava has grown into a $35 million company with a team of 70+ full-time staff and a network of skilled linguists. We are passionate about helping patients find their seat at the table to fully participate in their healthcare, regardless of what language they speak or sign.

Trusted by respected organizations such as Providence, CareOregon, and Mercy Corps, Linguava is positioned for significant growth: expanding its current offerings and scaling nationally. This organization has self-implemented an EOS (Entrepreneurial Operating System) model and is looking for a true Integrator to partner with the CEO/Visionary. 

Position Summary

Reporting to the CEO, the Chief Operations Officer (COO) will lead and scale operational excellence for a rapidly growing language service and access provider to the healthcare industry. This role is critical in transforming the company’s long-term vision into reality by driving operational excellence. You will design and implement clear strategies, actionable plans, and disciplined execution to achieve organizational goals—while ensuring the “people first” culture remains strong and aligned throughout. The COO is accountable for overall company performance, including P&L, risk management, regulatory compliance, and operational excellence.

Ideal Candidate Profile

The Chief Operations Officer (COO) will be an experienced hands-on leader who preferably has experience in language access and/or healthcare or healthcare service provider organizations. The right candidate combines technical operational fluency with experience in scaling, whether by expanding services or building robust systems for growth.

This individual combines an organized, strategic mindset with exceptional follow-through, driving innovative solutions that propel the company forward. The ideal candidate is a visionary leader with the ability to scale a rapidly growing business through disciplined execution and strategic insight.

If you:

• Believe in a “people-first” culture, embedding empowerment and trust in every decision, consistently improving engagement, retention, and performance.
• Understand EOS (Entrepreneurial Operating System) frameworks and see yourself as an “integrator,” aligning vision and execution to deliver predictable results and cross-functional accountability.
• Thrive on building and mentoring teams.
• Have experience scaling an organization, geographically and across service offerings, while strengthening unit economics, market share, and client satisfaction.
• Embody a commitment to and passion for health equity and access.
• Led a technical transformation that modernized platforms, streamlined workflows, and reduced cycle times and costs without compromising quality or compliance.
• Are skilled at leading through service: championing employees, contractors, clients, and vendors, building resilient relationships and a culture of ownership.
• Thrive on creating and implementing processes and systems for scale, turning ambiguity into repeatable playbooks and measurable outcomes.

Then this could be the ideal next chapter in your career.

Essential Duties & Responsibilities

Operational Leadership

• Oversee day-to-day operations across multiple departments, ensuring seamless integration and standardized processes that support its people.
• Collaborate with CEO to develop and implement scalable SOPs to support aggressive growth targets.
• Manage KPIs and data to ensure on-time delivery and quality standards are consistently met.
• Oversight includes Legal, Compliance, and Risk Management functions.

Team Development

• Lead, mentor, and coach a management team that fosters a high-performance culture, communicating with candor and integrity, even in challenging situations.
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