Hospitality Services Supervisor

Do you have a passion for providing an exceptional customer experience? Do you enjoy leading and collaborating with a team in a fast-paced and high-energy environment while fostering their learning and development? Do you enjoy engaging others, solving problems, and thriving in a hospitality- and customer-centric environment? If so, this position could be the perfect fit for you!

Work you’ll do

As a Hospitality Supervisor, you lead a team that provides services that support our Deloitte professionals, clients, and guests with their in-office experience. Services range from conference center management (catering and conference services) to event and space management, hands-on day of meeting logistics (set-up, clean-up, a/v support, guest greeting/directing), and other services that support the daily work environment.

As a supervisor at Deloitte, your responsibilities will include:

• Effectively managing day-to-day operations for catering and conference services to ensure compliance with established policies, procedures, and service agreements
• Working collaboratively with 3rd party suppliers and vendor management to ensure cohesive service and support to catered events
• Leading and developing your team to ensure proactive high levels of customer service, responsiveness, accuracy, service quality, communication, and professionalism
• Adding value through the analysis of department procedures, delivery of service, software, a/v equipment, and other departmental-related systems to increase efficiencies and ensure performance and customer satisfaction. You will also assess results and recommend process improvements, where applicable
• Managing and fostering relationships with customers, teams, vendors, and other key stakeholders through effective communications, collaboration, and engagement to deliver a “best in class” experience
• Utilize financial and operational experience to develop and monitor catering, event planning, and scheduling KPIs.

The team

The internal operations team at Deloitte provides a full range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and various other office operations and facility management services. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric “experience” for our Deloitte professionals, clients, and guests.

Qualifications

Qualifications

Required:

• Minimum of 7-10 years of related catering and space/event management or hospitality experience in a corporate, service-oriented, or customer-centric environment leading a team
• High school diploma
• Strong problem-solving and negotiation skills
• Ability to work occasional overtime.
• Must be legally authorized to work in the United States without employer sponsorship, now or at any time.
• Strong technical skills, including proficiency in Microsoft Office

An Ideal Candidate Will Possess:

• Associate’s/bachelor’s degree
• Advanced experience in Microsoft Office applications
• Hospitality/corporate background with a focus on catering and conference services management
• Event planning experience
• Excellent quality-conscious customer service skills, decision-making, conflict resolution and critical thinking skills
• Excellent written/verbal communication and interpersonal skills

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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