Sales Administrative Support

This is a hybrid/remote role based in SLC, UT

The Sales Administrative Support role provides operational and administrative support to the Sales and Service teams to ensure accurate order processing, issue resolution, and a high level of client satisfaction. This position plays a key role in maintaining efficient sales operations by managing order entry, handling corrections and cancellations, and supporting internal teams with reporting and system updates.
This is a hybrid position, requiring a combination of in-office collaboration and remote work. The role requires regular in-office presence to support cross-functional communication, training, and operational coordination.

Responsibilities

• Manage order processing activities including order entry, corrections, cancellations, returns, and change requests. Assist with the invoicing process and billing accuracy, ensuring alignment between sales orders and financial records.
• Review and validate entries in multiple systems to ensure all order information is accurate, complete, and ready for invoicing.
• Train new sales employees on correct order entry and invoice process
• Support accounts receivable efforts by assisting with the collection of past-due invoices and communicating with clients regarding outstanding balances.
• Gain knowledge of team roles through cross-training to effectively provide backup support and assist with team responsibilities as needed.
• Learn and adapt to new systems, tools, and operational processes within the sales operations environment; participate in testing new system features, workflow updates, and process changes to ensure accuracy and functionality prior to broader team implementation.
• Document new workflows, system updates, and procedures, while identifying opportunities for process improvements and communicating recommendations to leadership or appropriate teams.

Qualifications

• H. S. Diploma or GED required
• Type 40+ WPM with high accuracy
• Experience with Salesforce.com preferred
• Experience with MS Office required, especially reporting and analysis
• Must be able to communicate effectively both verbally and in writing
• Experience in sales order data entry
• Must be organized and have attention to detail; i.e. accuracy
• Must be a problem solver; able to display process improvement capabilities
• Must be customer service-oriented

What we Offer

• Compensation commensurate with experience
• Comprehensive benefits package including medical, dental and vision insurance
• Health Savings Account
• Generous PTO and Holiday Pay
• 401(k) retirement plan
• Remote work-from-home option consideration

Who we are:
AAPC (www.aapc.com) is the nation’s largest and fastest-growing training, certification, and solutions association in healthcare, supporting more than 200,000 members. 

AAPC Values: 
 
DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability. 

HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self. 

TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others. 

SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and cus