Senior Product Owner - Stored Value & Loyalty Solutions

Job Description

The Senior Product Owner of Stored Value & Loyalty systems is responsible for defining, delivering, and optimizing guest identity, engagement, and rewards capabilities across Point-of-Sale technology platforms. This role serves as the subject matter expert on Stored Value and Loyalty integrations, ensuring seamless interaction with POS systems and delivering scalable, high-impact solutions for client operations.

 

This individual operates at the intersection of product strategy, client engagement, and technical execution - owning the end-to-end lifecycle from discovery through deployment and ongoing optimization.

Job Responsibilities

Product Ownership & Strategy

• Define and manage the roadmap for Stored Value and Loyalty integrations across enterprise F&B platforms
• Translate business needs into clear product requirements, user stories, and functional specifications
• Identify opportunities to enhance guest engagement, retention, and operational efficiency through Stored Value and Loyalty capabilities
• Ensure alignment between Stored Value/Loyalty solutions and broader Line of Business & POS ecosystem strategy

Subject Matter Expertise (Stored Value & Loyalty)

• Serve as the internal expert on Stored Value Systems and Loyalty platforms
• Understand and advise on:
• Card and badge types (magstripe, RFID, NFC, barcode/QR)
• Card formats, encoding standards, and lifecycle management
• Card reader hardware and configuration
• Data flows between Stored Value, Loyalty, and POS systems
• Stored Value programs (including, but not limited to):
• Payroll Deduct (inclining balance)
• Stipend (declining balance)
• Department Charges
• Patron Discounts
• Multi-Tenant
• Student Meal Plan systems
• Provide guidance on best practices for configuration, integration, and deployment

POS Integration & Configuration

• Oversee integration of Stored Value and Loyalty systems with POS platforms
• Define interaction models between systems (real-time vs batch, API vs file-based, etc.)
• Support configuration standards and ensure consistency across implementations
• Partner with technical teams to troubleshoot and resolve integration challenges

Client Engagement & Advisory

• Lead client-facing discussions, workshops, and presentations on Stored Value and Loyalty capabilities
• Translate complex technical concepts into clear, business-focused messaging
• Advise clients on solution design, trade-offs, and implementation strategies
• Build trust as a strategic partner to both technical and operational stakeholders

Project Planning & Execution

• Develop and manage project plans for Stored Value and Loyalty initiatives
• Coordinate cross-functional teams (product, engineering, operations, vendors)
• Ensure timely delivery of milestones and alignment with client expectations
• Proactively identify risks, dependencies, and mitigation strategies

Process Development & Optimization

• Design and standardize processes for Stored Value and Loyalty implementations
• Create documentation, playbooks, and training materials for internal and external teams
• Continuously refine workflows to improve scalability and efficiency

Vendor & Partner Management

• Own relationships with Stored Value and Loyalty providers
• Evaluate vendor capabilities and influence product direction where needed
• Coordinate issue resolution, feature enhancements, and roadmap alignment
• Ensure vendor accountability for performance and deliverables

Qualifications

• 3-5 years in Product Management, Product Ownership, or related roles
• Experience with POS systems, Stored Value platforms, or Loyalty programs—preferably in food & beverage, hospitality, or retail. Experience with Illumia (CBORD, Transact, QuickCharge) & Atrium preferred.
• Proven track record of managing complex system integrations
• Strong presentation and stakeholder management skills
• Ability to influence decisions across technical and non-technical audiences
• Experience working directly with enterprise clients
• Highly organized with strong project management capabilities
• Ability to operate independently and drive initiatives forward
• Strategic thinker with strong attention to detail
• Trav