Senior Manager, North American Client Projects and Performance

Application Deadline:

01/25/2024

Address:

395 N Executive Drive

Job Family Group:

Customer Shared Services

Change Management and Continuous Improvement

• Keep current on new emerging technologies, system enhancements and credit card products.
• Anticipate business or cross-boundary changes and respond with new tactics and plans to create new processes or improve existing processes
• Implement changes based on evolving client needs, product changes, partner requirements   
• Apply lean management principles to streamline processes  
• Management (as opposed to ownership) of Client Service teams effectiveness and performance standards
• Process standards, documentation and management (knowledge of confluence is a plus)
• Client management standards
• Control process execution (RACF, BCP support, Access controls, Verifications and Quality Assurance of various client service and implementation tasks.
• Actively participate in projects related to TPS or Bank initiatives, new product offerings, technology changes, etc. and provide TPS, Implementation and client perspective to optimize the end-to-end effectiveness, efficiency and client experience.
• Perform post-implementation reviews and monitoring to obtain client and partner feedback in order to improve delivery effectiveness
• Audit procedures
• Resource and process optimization
• Knowledge of offshoring methodologies and working with vendors
• Ensure effective ongoing training and coaching for all roles within the entire organization

Managerial Leadership & Planning

• Develop and implement a 1-2 year plan for the team while securing required resources to   achieve it
• Effective team leadership to create an environment of high employee engagement
• Responsible for performance of team against key performance metrics and service levels
• Manage effective reporting and communication processes for clients, sales, and other stakeholders
• Develop understanding of product and business strategy to ensure alignment
• Build and sustain a team that is capable of delivering the required performance expectations.  This includes coaching and development/execution of training plans for the team
• Establish goals and objectives and apply Bank performance management processes
• Plan and forecast capacity requirements and develop strategies to meet demand

Compensation and Benefits:

$90,000.00 - $128,500.00

The base salary represents BMO Financial Group’s hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Salaries for part-time roles will be pro-rated based on number of hours regularly worked.

Base salary is one component of BMO Financial Group’s total compensation package for employees, which may include performance-based incentives, commissions or discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: www.bmousbenefits.com.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at http://jobs.bmo.com/us/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommod