Senior Business Systems Analyst, Professional Services (Remote)

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact
We’ve launched our journey towards becoming an increasingly digital organization leveraging the latest customer experience technologies to decrease customer effort and increase efficiency. This is an excellent opportunity to come be a part of a transformation where you will feel your impact and help shape Axon’s future success in a very visible way. 

Your primary role will be to take Axon’s Professional Services platforms to the next level. Participate in strategy and design of Axon’s customer project delivery systems with other stakeholders while taking ownership of the development and support aspects of the platforms and data. In order to accomplish these tasks, you will manage our project tools built on Salesforce Work Orders, Smartsheet/Taskray platform and you will develop, integrate and support business critical, customer facing applications built primarily on the Salesforce platform. You will be recognized as the subject matter expert (SME) in this area and work closely with business analysts and administrators on building new key features and fixing system issues for these important customer platforms.

What You’ll Do 

Location: Remotely from USA OR Onsite at our Scottsdale, Arizona office 
Reports to: VP, Digital Customer Experience

Your Day to Day

• Serve as the technical subject matter expert and advisor on all Professional Services technology functionality and data.
• Manage technical operations in the Project Systems including the front-end system and the back-end system processes and data.
• Provide second-tier technical support of all the related Salesforce integrations. Interact with vendors to troubleshoot issues as needed.
• Serve as the primary data administrator including managing users, roles, completions and data feeds from and to other internal sources.
• Monitor for reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements.
• Build and prepare reports on resource optimization, project completions and overall program participation.
• Lead and manage the integration of new Professional Services applications/systems.
• Collaborate with team to research and recommend technologies and evaluate existing solutions for future development opportunities.
• Lead technical research and development to enable continuing innovation within the existing systems architecture.
• Facilitate periodic access reviews to meet regulatory audit requirements.

What You Bring

• 7+ years experience in a systems administration or development role.
• 3+ years experience in Salesforce administration or development working with custom objects, automations (Process Builder, Flow, or APEX), and integrations.
• Knowledge of database software or relational database theory and able to query using SQL, SOQL, or similar. 
• Ability to explain technologies to non-technical personnel.
• Extreme attention to detail and accuracy.

Preferred Skills / Experience

• Bachelors degree in MIS, CIS, CS, or related field.
• Prior experience with programmatic development of Apex, HTML, CSS, Javascript, web services, RESTful APIs.
• Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, and other Salesforce certifications.
• Tableau and/or Power BI report building experience.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 98,000 in t