Systems and user support Specialist – International Transport Forum

Company Description

The Organisation for Economic Co-operation and Development (OECD) is an international organisation comprised of 38 member countries, whose mission is to build better policies for better lives. We promote policies that will improve the economic and social well-being of people around the world.  Together with governments, policy makers and citizens, we work to establish evidence-based international standards, and finding solutions to a broad range of social, economic and environmental challenges, from the improvement of economic performance and creating jobs to fostering strong education and fighting international tax evasion. We provide a unique forum and knowledge hub for data and analysis, exchange of experiences, best-practice sharing, and advice on public policies and international standard-setting.

The International Transport Forum  (ITF) is an intergovernmental organisation which operates as an autonomous body within the framework of the OECD that organises dialogue for better transport. As the only global body with a mandate for all transport modes, we serve as a think tank for our 66 member countries and offer a platform for knowledge exchange among transport decision-makers and civil society. The ITF’s annual Summit is the world’s largest gathering of transport ministers and the leading global platform for dialogue on transport policy.

Job Description

The ITF’s Information Systems Unit (ISU) provides the IT infrastructure, systems, and applications in support of the ITF’s substantive work.

The ITF is looking for an IT Systems and User support specialist, with good general computer and operating environment skills, preferably in Microsoft technologies, and very strong customer service skills and interest in computer technologies. The job ranges from providing level-1 system administration and support for our IT infrastructure as well as providing user support and training to our 70+ staff.

The selected candidate will work under the supervision of the Head of ISU, joining our small IT team, helping to manage the needs of our 70+ users and our Windows and Linux servers’ enterprise network. Due to the small size of our organisation, the selected candidate will need to have demonstrated and proven versatility in IT skills including user support, level-1 systems and network management.

The selected candidate will carry work related to IT administrative tasks such as; preparation of IT related purchase orders, asset management, follow up with suppliers and software maintenance contracts.

Main Responsibilities

User support

• Provide end-user support to staff covering the use of the application systems and other IT related matters, respond to user requests, troubleshoot user problems, provide assistance and training to staff on the use of the equipment and software.
• Ensure new staff members are properly informed about ITF’s IT and security procedures by setting up induction sessions.
• Provide assistance on Microsoft 365 Environments and services such as Sharepoint.
• Ensure the user guides are up to date and write new ones.

Operations

• Provide accounts management, ensure the creation and removal of user accounts in various systems, as well as set up access rights to resources.
• Assist in managing ITF’s “Bring Your Own Device” (BYOD) and corporate devices management platform.
• Assist in managing the IT infrastructure and operations by maintaining a thorough understanding of the computing environment, undertaking various level-1 system administration tasks, and providing operational support for the deployment of IT solutions.
• Under the supervision of the System and Network engineer, provide system administration and support of the ITF’s network environment and server applications, helping to ensure the reliability, performance and security of these environments and applications, installing and updating hardware and software applications, troubleshooting computer, network and application problems.
• Participate in problem troubleshooting for applications, servers, and devices, and provide help in resolving any operational system issues including security vulnerabilities.

Administrative support

• Prepare purchase orders for any IT related purchasing needs. Ensure compliance with the OECD purchasing rules and guidelines.
• Assist in managing the IT budget envelope by setting up yearly cost provisioning. Provide the head of ISU with monthly reports on the expenditure status.
• Maintain the inventory of IT equipment and software, carry out asset management, prepare the reform process for obsolete assets.

Qualifications

Ideal Candidate Profile

Academ