Client Service Specialist

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Transplant Genomics Inc. (“TGI”) is a molecular diagnostics company committed to improving organ transplant outcomes with non-invasive serial monitoring guided by genomics. TGI’s product portfolio of both individual and combined blood gene expression and dd-cfDNA testing is capable of reliably detecting subclinical kidney rejection and acute rejection in kidney transplant patients with stable kidney function, in addition to a new application for liver transplant patients that guides and controls the optimal dose of immunosuppressants.

Job Description

Transplant Genomics Inc. (“TGI”) is a molecular diagnostics company committed to improving organ transplant outcomes with non-invasive serial monitoring guided by genomics. TGI’s product portfolio of both individual and combined blood gene expression and dd-cfDNA testing is capable of reliably detecting subclinical kidney rejection and acute rejection in kidney transplant patients with stable kidney function, in addition to a new application for liver transplant patients that guides and controls the optimal dose of immunosuppressants.
TGI is searching for a Client Service Specialist (CSS) in Fremont, California. This CSS will possess exceptional customer service skills who excels at building trusting relationships with customers and colleagues. Candidates must demonstrate excellent phone etiquette, project a pleasant tone regardless of the nature of the call, as well as exhibit empathy towards our customers. The ideal candidate always looks to go above and beyond general job expectations in an attempt to provide our customers with the best possible service experience.

Essential Job Duties:

• Handling Daily Incoming/Outgoing Phone and email inquiries with excellent attention to detail, a strong sense of urgency and follow through

• HIPAA Compliance: Ability to handle confidential information with discretion and good judgement

• Data entry and data verification, as well as record keeping and good documentation practices

• Assisting with shipping supply inventory to individual clients/Medical Centers • Resolving issues by engaging other Company resources as appropriate, such as providing lab test results, coordinating follow-up testing, and clarifying test results

• Ensure ongoing customer satisfaction

• Communicating problems encountered with specimen handling to the appropriate client

• Notifying patients of the need for specimen recollection; obtaining additional patient and physician information

Qualifications

• High school diploma, or equivalent required; Associate’s degree preferred

• Experience working in a clinical laboratory setting

• Experience in a medical setting and with medical terminology, and/or transcription preferred

• Excellent interpersonal skills, a demonstrated ability to work effectively with multiple disciplines, and a good team approach

• Excellent written and oral communication skills, administrative skills, and above-average computer skills

• Highly organized, good documentation skills, and attention to detail

• A result- and goal-oriented attitude, integrity, a strong work ethic, and a commitment to quality

• Ability to work in a fast-paced and changing environment; fle