Specialty Clinic Assistant (Administrative Assistant II)

University of Colorado Anschutz Medical Campus

Department: Department of Dental Clinic Support Services

Job Title: Specialty Clinic Assistant (Administrative Assistant II)

Position: # 00211956 – Requisition: #38377

**Department will consider candidates for similar roles if qualified*

Job Summary:

The University of Colorado, School of Dental Medicine (SDM) is looking for a full-time Specialty Clinic Assistant to support the clinics and pre-doctoral programs. The primary responsibility of this job is to act as a clinical representative and provide customer-service orientated patient support.

We are seeking administrative professionals interested in supporting the SDM in patient intake, scheduling, and clinic operations. We welcome applications from individuals who are collaborative, communicative, caring, detail oriented, organized, proactive, able to think critically, focused on quality, dedicated to personal growth, and highly collaborative. The position is located at the University of Colorado - Anschutz Medical Campus. Hours will be dependent on business need, but typically will be Monday – Friday between the hours of 8:00am and 5:00pm. This position is patient-facing and is an onsite position.

Key Responsibilities:

• Greet and assist virtual, phone and walk-in patients, their guests/families; Provide exceptional customer service to the 250+ patients seen daily.

• Answer all incoming calls and disseminate appropriately to the correct person or department; page students, staff and faculty and takes messages as necessary.

• Work with patients, students, coordinators, faculty and/or staff to schedule and troubleshoot and/or resolve scheduling issues.

• Monitor patient check-in and check-out.

• Identify intake and scheduling trends and provide feedback to supervisor to improve school and clinic operations, workflows, and policies.

• Handle patient inquiries/concerns and provide information regarding SDM clinic and school policies, workflows.

• Maintain, retrieve, and facilitate the release of confidential patient records including updating patient information and signatures - as necessary.

• Register new patients in electronic health records. 

Work Location:

Onsite – this role is expected to work onsite and is located in Aurora, CO.

Why Join Us:

Benefits statement to include in all benefits-eligible positions:

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 10/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light