Customer Service Representative

<p>We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.</p> <p>For more information please visit www.akzonobel.com.</p> <p>© 2023 Akzo Nobel N.V. All rights reserved.</p> <h2>Job Purpose</h2> <p>Having an affinity with Customer Service certainly helps, but we would not expect you to know everything! You will receive an extended paid onboarding period to learn how it all works and how to communicate effectively with our customers. In addition, it is important to us that you enjoy working in a dynamic and innovative department! It helps if you have experience in supporting customers in the English language. </p> <h2>Responsibilities</h2> <p>In your role as Customer Service Representative, you can fully focus on what you enjoy doing the most. Handling all customer requests! We're looking for someone who likes to work independently, but finds it very important to be ''that'' teamplayer your colleagues can depend on. It is our goal to make sure that our customers are satisfied, and we make sure that all their questions and requests are dealt with swiftly and accurately. Your day will be full of surprises, because besides working in the market and doing customer relations, it is of course very important that our existing customers remain happy and that all their questions and orders are handled in a fast and customer-friendly way.</p> <h2>What do you bring?</h2> <p>* You have a customer-oriented, empathetic attitude. <br/> * Someone who is willing to go the extra mile to meet the needs of our customers and deliver on our brand's most important promise, quality. <br/> * Active listening skills are essential in order to understand and resolve the needs of our customers in a timely manner. <br/> * You are solution driven, with a proven track record in problem solving and explanations.<br/> * Outstanding communication skills in the English <br/> * Another European language would be an advantage</p> <h2>What does AkzoNobel offer?</h2> <p>AkzoNobel is consistently rated as one of the top employers in The Netherlands.  You will join a company that is committed to achieving real sustainability. We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:<br/> •    Competitive Salary<br/> •    STI Bonus<br/> •    45 Days’ vacation<br/> •    Hybrid working<br/> •    AkzoNobel pension plan<br/> •    Home to work allowance or public transport card<br/> •    Access to a range of amazing benefits</p> <h2>Questions?</h2> <p>If you have questions about the role, please contact our recruiter Berber Wegener on berber.wegener@akzonobel.com</p> <p>At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.</p> <p>Requisition ID: 36290 </p>