Supervisor, E-mail Production - Hybrid

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

Sentara Health is currently seeking a full-time Supervisor, E-mail Production.

Position Status: Full-time, Day Shift

Position Location: Hybrid in Virginia Beach, VA (hybrid schedule to be determined)

Standard Working Hours: 8:00AM to 5:00PM

Job Summary:

The Supervisor, Email Marketing Production is responsible for leading the execution and delivery of marketing email campaigns across the enterprise. This role oversees a team of email producers to ensure timely, accurate, and brand-compliant deployment using Salesforce Marketing Cloud (SFMC) or equivalent platforms. The supervisor owns the production workflow, QA process, and coordination with creative and campaign teams to ensure each deployment meets quality, compliance, and timing expectations.

 

The role also partners closely with the Email Campaign Consultant (strategist) to ensure calendar alignment, capacity planning, and campaign performance insights are translated into production execution. This position is focused on operational delivery and execution, rather than audience strategy or content planning.

 

Key Responsibilities:

• Lead daily workflow and quality control for all scheduled email deployments across campaigns and BAU

• Supervise email producers, assigning requests, balancing workload, and reviewing work prior to deployment

• Manage technical accuracy and QA checks including rendering, formatting, links, personalization, and UTM tracking

• Collaborate with the Email Campaign Consultant to review campaign performance metrics (open rate, CTR, unsubscribes) and apply insights to production processes where applicable

• Coordinate with Campaign Management and Intake teams to confirm deadlines, audiences, and deliverables

• Maintain governance standards for naming conventions, file formatting, approvals, and brand compliance

• Support optimization of deployment processes and documentation of SOPs

• Partner with MarTech and strategy leads on tagging, data mapping, and troubleshooting

• Serve as point-of-escalation for production blockers or urgent deployment requests

• Participate in internal resource planning, huddles, and email capacity discussions

Education:

• Bachelor's degree required

Experience:

• 2 yrs project management experience required
• 2 yrs marketing required

Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave • Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Reimbursement for certifications and free access to complete CEUs and professional development•Pet Insurance 
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.