Field Service Engineer

Join Electrolux Professional Group - as
Field Service Engineer
 

ABOUT THE JOB:

This role is responsible for supporting the organization's strategic initiatives by providing technical expertise and exceptional service to Authorized Service Agents, representatives, distributors, dealers, and customers as a project manager. The primary function of the Field Service Engineer is to deliver on-site technical support, troubleshooting, maintenance, and repair of Electrolux Professional equipment. This includes ensuring equipment operates efficiently, training partners and customers on proper use and care, and fostering a positive user experience. 
 

ABOUT YOUR TASKS:

•    Establish good relations with customers who contact Electrolux Professional by providing timely and accurate responses
•    Oversight for the technical aspects of service activity by Electrolux Professional to achieve the lowest possible labor costs without jeopardizing the quality of work and the service provided to the customer
•    Assist with product installations, complex start-ups, field campaigns, and perform on-site troubleshooting of all brands of Electrolux Professional equipment as required. Provide feedback to Quality/Warranty/Technical Service management to enable continuous improvement initiatives
•    Keep up to date with service literature and bulletins, distributing to service partners as necessary
•    Ensure all safety and quality related equipment programs are completed in a timely manner.
•    Assist with warranty claim reviews as requested by Warranty Admin
•    Actively identify gaps in our service organization processes, and work with internal/external resources to create and help implement process improvements
•    Support the Field Services Manager implementation of effective, on-going skills development and equipment training program consisting of documentation, virtual, and in-person presentations
•    Maintain excellent communications between the customers both internal and external. This may include visiting job sites and performing technical activities as required to maintain internal and external relations
•    Periodically conduct audits on service partners, evaluate the partners according to company policy and ensure there is adequate parts inventory, technical ability, and proper representation of the Electrolux Professional brand
•    Exhibit a professional but pleasant attitude with internal and external customers
•    Maintain the company’s reputation through sound ethical business practices in all relations with employees, customers, suppliers, and the public at large
•    Adherence to all company policies and procedures; ensuring that all safety rules, regulations, and practices are followed
•    Other duties as assigned by manager

 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

•    Required languages; English; Spanish and/or Portuguese a plus
•    High level of computer skills to include MS Office (Outlook, SharePoint, PowerPoint, Word and Excel, Teams, are required and used daily)
•    Ability to read and interpret documents such as exploded parts diagrams or views, plumbing diagrams, wiring diagrams and electrical schematics, operating and maintenance instructions and procedure manuals
•    Ability to write routine correspondence and to speak effectively with customers or company employees
•    Ability to calculate figures and amounts such as mechanical and electrical formulas
•    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
•    Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
•    Able to work in a fast-paced environment
•    Strong organizational and project management skills with attention to detail 
•    Team player
 

TRAVEL:

•    Ability to travel up to 70-80% of the time

 

ABOUT YOU:

•    A high school diploma/GED is required.
•    Technical background with commercial kitchen equipment (Electrolux Professional and Unified Brands equipment preferred)
•    Four years of Customer Service, Field Service, and project management experience
 

PHYSICAL REQUIREMENTS:

• Rarely (0-12%):
• Occasionally (12-33%): 
• Frequently (34-66%): Standing/Walking/Climbing/Stooping/Kneeling/Lifting/Pulling/Pushing
• Regularly (67-100%): Seeing/Hearing/Fingering/Grasping/Feeling

 

WORKING CONDITION:

• Remote office environment and on-site customer location work with 70-80% travel required.

 

REQUIRED COMPETENCES:
•    Customer Obsessed - you