Advisor, Business Operations

Entegris is currently seeking an individual to join our Business Operations team at our San Luis Obispo, California location.  

The Business Operations Advisor role is responsible for supporting customers and colleagues with material/documentation and order status. This role will build strong working relationships across the organization, developing partnerships to help provide answers and direction to our customers. The role will report directly to the Sr. Manager of Business Operations.   

What You’ll Do 

• Responsible for providing feedback to customer inquiries via email and phone interactions related to order status. 

• Provide quotations, review purchase orders, and provide feedback to customers within 24 hours. 

• Responsible for understanding date management and coordination with the planning department execution of orders and on-time shipments. 

• Generate accurate and comprehensive documentation such as order confirmation, proforma invoices, proof of delivery, etc.  

• Ensure KPIs are being tracked and actioned, and provide feedback if objectives are at risk.  

• Provide customers with necessary documentation which is created by the Engineering and Quality Departments (Installation, Schematic and Piping and Diagram Drawings along with Product Manuals, Specification, Quality Documentation Packages). 

• Responsible for updating and uploading information into customer databases. 

• Investigate and respond to requests for expediting shipments from Customers, Sales and Product Management. 

• Foster and maintain relationships with internal and external customers. Effectively collaborate with Sales, Planning, Production, Logistics and other cross-functional areas to ensure critical customer needs are met. 

• Actively engage in proactive communications