11-145 - Housing Stabilization Case Manager - OC Housing Stabilization Program

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to

meet human needs in His name without discrimination.

Position Summary

The Housing Stabilization Case Manager provides holistic, strength based, harm reduction case-management services specializing in housing to include, but not limited to: removing barriers in order to become housing ready, assisting residents with making appointments, coordination of gathering housing documents, developing a housing plan, creating a budget in order to save towards moving into sustainable housing, assistance with linking residents to resources, assistance with applying for and locating housing, housing advocacy, assists with coordinating resident moving out of shelter or streets into housing. The Case Manager searches for and visits various housing options and builds rapport with landlords and property managers to ensure individuals are linked to proper housing services. The Case Manager participates in weekly Coordinated Entry System (CES) housing match meetings to provide resident updates on individuals being discussed during meeting.

Specific Duties

Case Management:

• Ensure holistic, strength based, harm reduction case management is provided in a timely, efficient and effective manner.
• Maintain an active case load.
• Work with homeless and housed individuals and families to remove barriers that would impede them from focusing on obtaining and maintaining housing.
• Create a case plan with each resident and perform needs assessments to ensure proper services are offered.
• Meet with residents on case load as needed, at minimum monthly.
• Ensure resident case notes are entered weekly within internal and external databases.
• Assist residents with obtaining documents needed for housing.
• Utilize conflict management, de-escalation, and crisis intervention techniques in emergency situations.

Housing Navigation and Sustainability:

• Research and visit various housing options that cater to low-income single individuals/seniors and build rapport with landlords and property managers to ensure individuals are linked to proper housing services.
• Assists in locating and securing permanent housing through outreach to landlords, property managers, housing authorities, and other social service agencies.
• Facilitates the use of community resources to assist residents in integrating into the community. Identify, refer and link newly housed residents to appropriate resources.
• Provide in-home/in-community visits using a step-down approach (CTI) with each client.
• Teach basic life skills and educate newly housed clients about neighborhood amenities, services, and transportation.
• Apply knowledge and educate residents about tenant rights and responsibilities.
• Provide proactive follow-up home visits to ensure stability and further progress toward self-sufficiency; this includes support, advocacy, reducing isolation, listening, and problem-solving.
• Utilize harm reduction interventions and methodologies to provide client-centered and holistic services to keep them in housing.
• Serve as Liaison between landlord and client (and clients/neighbors) for any housing-related issues.

Record Keeping:

• Maintain proper documentation including copies of housing documents, resident goals, monthly reporting, and resident electronic files.
• Enter resident case notes into internal and external database (HMIS, CES System, Wellsky, CalOptima) in a timely manner (as each database requires).

Core Competencies

Strategic Thinking - Develop strategies to achieve organizational goals; adapt strategy to address constant change and conditions.

Problem Solving – Identify & resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.

Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.

Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.

Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

Active Listening – Ability to focus completely on what the client is saying and not saying, to understand the meaning of what is said in the context of the client’s desires and suppor