McMullan Arts Leadership Internship — Revenue System Operations Ticketing & Admissions Administration (Summer 2025)

McMullan Arts Leadership Internship  — Revenue System Operations, Ticketing & Admissions Administration (Summer 2025)

 

POSITION SUMMARY:

The Art Institute of Chicago’s Revenue Systems Operations department is excited to offer a McMullan Arts Leadership intern position to work with their Ticketing and Admissions Administration Team.

As one of the most renown museums in the US, the Art Institute of Chicago hosts an average of 125,000 visitors per month. In support of our visitors, the Revenue System Operations team oversees the administration of the museum’s revenue data ecosystem. This team collaborates closely with Visitor Engagement, Member Engagement, Advancement Operations, Information Systems, Analytics, and Retail teams to improve the efficiency and security of our data and to deliver the best possible experience for visitors, members, and supporters of the Art Institute.

Within ticketing and admissions administration, the intern will be responsible for the execution of essential tasks that maintain the Art Institute of Chicago’s ability to sell tickets and other forms of admissions passes and provide an efficient and effective admissions experience. This will primarily entail creation and maintenance of ticket, event, membership, and other records within Gateway Galaxy, the Art Institute’s ticketing and admission system. Other tasks may include maintenance of admissions hardware such as scanners and ticketing workstations, development of training and process documentation, and troubleshooting of technical and operational ticketing/admissions issues.

The intern will join a museum-wide intern cohort and have access to a range of programs to support their development in addition to their placement in Revenue System Operations. Mentorship is provided throughout the experience and connections with an intern alumni network will be established.

• Expected Range: $16.73 per hour
• Job Classification: Intern
• Grade Level: Not Applicable

This role is not eligible for benefits or PTO.

 

Goals of the McMullan Arts Leadership Internship Program

The McMullan Arts Leadership internship program is part of a museum-wide effort to provide students the opportunity to gain experience, career awareness, networks, and skills that will position them to thrive as future art museum leaders.

The primary objective of this internship is to support students who will encounter economic challenges if considering a career in the arts. Aligned with this goal, we aim to shape a diverse group of leaders whose actions are informed by a wide range of perspectives, varying career paths, and values inspired by their own lived experiences.

 

INTERNSHIP OUTCOMES:

This internship will provide varied and meaningful opportunities to contribute to the maintenance of a ticketing and admissions system at a premier cultural institution. In this position, the intern will:

•  Gain experience in the administration of Gateway Galaxy ticketing system and associated hardware;
•  Get insight into each phase of the design, publishing, and maintenance of admissions events;
•  Acquire knowledge of the admissions process in a complex business environment;
•  Understand effective data governance;
•  Gain practical experience in vendor relations;
•  Familiarize themselves with museum operations;
•  Hone written and oral business communications skills as part of routine operations and interdepartmental projects;
•  Participate in live troubleshooting, process-improvement and problem solving in a business setting;
• Develop mentor relationships with field practitioners;
• Build peer-to-peer relationships with fellow interns.

 

DUTIES AND RESPONSIBILITIES:

With guidance from the position’s mentors, the intern will be responsible for:

●      Creation of admissions events in Gateway Galaxy and associated systems;

●      Routine maintenance of admissions hardware;

●      Coordination and compilation of agendas for inter-departmental meetings;

●      Development and maintenance of process documentation;