Wet 'n Wild - Food & Beverage Attendant - Seasonal

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Are you passionate about quality fun and delicious food? Do you enjoy working in a fast-paced, team environment? If you are ready to contribute to a quality guest experience, the Food and Beverage department may be the place for you!

As a Food & Beverage Attendant, you will have the opportunity to work in one of our many in-park Food and Beverage locations throughout the park. Working as a Food & Beverage Attendant is the perfect way to gain valuable customer service, food preparation, decision-making, and problem-solving skills.

We are currently looking for a:

 

Wet 'n Wild - Food & Beverage Attendant - Seasonal

Roles & Responsibilities:

 

Role & Responsibilities:

• Greet guests in a fun and inviting manner!
• Smile and communicate with coworkers and guests to ensure exceptional customer service
• Assist guests by quickly and politely answering their questions
• Prepare food following proper procedure and safety guidelines
• Replenish condiments, beverages, and food supplies while maintaining a clean work area.
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Conduct POS transactions while ensuring all procedures are followed – including credit and refund transactions.
• Ensure that all PCI and park guidelines are being followed for all financial transactions.
• Monitor product quality and communicate shrinkage/waste to the lead and/or supervisor.
• Assist in other areas of the park to ensure guest satisfaction, if needed
• All other duties assigned by leadership

Education and Experience:

• No education requirements for this role
• Previous work experience is not required
• Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines.

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements: 

• Must be at least 15 years of age to comply with North Carolina Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have negative TB test results within the last 2 years
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

• Ability to withstand heat and humidity from the food preparation equipment

• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more

Working Conditions:

• This role will be based in one or more food stall and/or restaurant locations throughout the park, with exposure to both indoor and outdoor environments
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to constant repetitive motion, high noise levels, and heavily populated environments

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