Director, Technical Enablement

At Lacework, we strive to provide a supportive, collaborative environment where people are empowered to do the best work of their careers.

Our team members enjoy solving complex problems, big sky thinking, and obsess over getting the details right. We love what we do and are proud of our work to secure clouds and container environments for thousands of users worldwide.

As part of the GTM Enablement team, this role is responsible for overseeing the planning and execution of our Global Technical Services (GTS) team training and development.

The goal of the Technical Enablement program is to help our GTS org build and maintain technical proficiency of using Laceworks products and services.

The Director of Technical Enablement will be responsible for working with Lacework technical subject matter experts (SMEs) to build and maintain online curricula, coordinate weekly & monthly live trainings, and perform ad hoc duties related to general GTS field enablement.

This role will work closely with the cross-functional teams from various departments:  GTS Ops, Product Management, Sales Engineering, Demo Systems, Customer Success, Professional Services, Product Marketing, and Competitive Intelligence.  

What you’ll do:

• Operate as an individual contributor for the planning and execution of technical enablement content.  You will be responsible for building learning paths and managing the program.
• You will come up to speed and become an expert on Lacework’s platform and be expected to build technical training content designed for a highly technical audience. 
• Collaborate with GTS leadership and individual contributors to develop, build, assign, execute, optimize, and assess a comprehensive onboarding and continuing education program for Lacework technical sales and support teams.
• Design a training calendar and curricula to build product knowledge, master the sales demonstration, and follow internal operation processes for POVs. 
• Curate training for internal-facing content and create an engaging learning experience.
• Leverage enablement software to drive learning and ensure resources are easily accessible in Workramp: Build and maintain learning paths and certifications
• Document certification completion rates and award badges to learners who complete the certifications. 
• Work closely with GTM Enablement teammates to communicate feedback, success stories, roadblocks, and lessons learned.

Qualifications

• Passion for teaching, learning & development, and enablement. 
• Current experience leading the enablement of a technical audience.
• Depth of experience in cybersecurity, CNAPP, CSPM, cloud security, SaaS architecture   
• Previous experience in a technical sales or support role
• Advanced knowledge of curriculum design, eLearning, and certifications.
• A self-starter, comfortable taking initiative and working with cross-functional, executive-level decision makers to uncover needs and resolve pressing business issues
• Detail-oriented and highly organized with the ability to manage multiple programs simultaneously while adhering to high levels of accuracy and quality of work.

Lacework is an Equal Opportunity Employer. It is the policy of Lacework to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership, or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors, except where otherwise provided by law