Solar - Customer Experience Specialist

Description

This is a full-time, direct placement role at Citadel Roofing and Solar.

Citadel Roofing & Solar is looking for a high energy, sales focused, execution-oriented Customer Experience Specialist to join our growing team. The Customer Experience Specialist is an inside sales role that will be responsible for converting warm leads into scheduled appointments. In addition, the ideal candidate has stellar communication skills, seeks the challenge of helping to build the Customer Experience Specialist team and is willing to go above and beyond as needed. The successful candidate is detail oriented, hardworking, dynamic and driven to grow within the company. This full-time office (M-F) position is located in our new Vacaville office building.

Responsibilities:

• Manage large volume of inbound and outbound calls in a timely manner

• Call prospects and start up conversations with decision makers on the first contact

• Meet personal / team qualitative and quantitative targets

• Answer and return any missed calls and voicemails

• Make outbound calls and respond to customer online communications

• Responsible for scheduling appointments for sales team

• Track all communications in company’s CRM

• Follow communication “scripts” when handling different topics

• Identify customer’s needs, clarify information

• Future needs if required – hire and train new Customer Experience Specialists

Compensation and Benefits: Citadel Roofing and Solar offers a competitive compensation package. The compensation is carefully considered based upon several factors including the position, industry background and/or experience. Our benefit program includes: • Medical, Dental, Vision • Free basic life insurance (with the option of purchasing additional life insurance) • Section 125 Flexible Spending Account (health and dependent care) and Health Savings Account • Free Employee Assistance Program • 401(k) plus match • Personal Time Off, Sick and Holidays

Requirements

• Dynamic personality, looking to take on new and exciting challenges

• High school diploma or degree

• Previous experience in a Call Center/Customer Support role is preferred

• Strong phone, verbal communication, and active listening skills

• Familiarity with CRM, computer systems, and practices

• Customer focus and adaptability to different personality types

• Ability to multi-task, set priorities and manage time effectively

• Team player, responsible, hardworking and dependable

• Demonstrates a professional and positive attitude

• Bi-lingual in Spanish is a plus